Customer Service Representative with Advanced French Skills

hace 3 semanas

Buenos Aires, Argentina AMEX A tiempo completo

Lead the Way with Exceptional Customer Care

At American Express, we're committed to delivering the world's best customer experience every day. As a Customer Care Professional in our Back Office, you'll play a critical role in achieving this goal by providing exceptional Relationship Care on every interaction.

Main Responsibilities:

Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment.

Resolve product or service inquiries by asking probing questions, determining the cause of the issue, selecting and articulating the best solution to drive brand advocacy.

Grow and nurture customer relationships on every interaction that results in measurable Customer value.

Document necessary account information and offer custom solutions that benefit the customer.

Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.

Requirements:

Fluency in writing and speaking in advanced French and English is a must.

Availability to work in a Monday-Friday environment with flexibility to work 2pm-8pm, sometimes holidays or weekends.

Demonstrated resiliency in a fast-paced metric-driven environment with proficient multitasking and navigation in a Windows environment.

Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.

Demonstrated consultative experience, ability to influence, resourceful.

Exceptional listening and relationship building skill.

Creative problem-solving, eager to find customized solutions.

Experience owning or working in a small business a plus.

High school diploma or equivalent required.

Bachelor's degree preferred - Education benefits available.

What We Offer:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

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