Customer Service Representative with Slovenian

hace 4 días


Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Service Representative (Slovenian) for their Barcelona office.


Full time position 38,5h/week (Monday to Sunday).

Temporary Contract.

Location: Barcelona, on-site


DUTIES AND RESPONSIBILITIES:

  • As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
  • You will be listening, responding and mediating between our international travelers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
  • Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

REQUIREMENTS:

  • Slovenian: C2 level and advanced English
  • Excellent communication and interpersonal skills both written and spoken
  • User friendly PC skills: Office 365, CRM Database, and other internal platforms.
  • A problem-solving and solution-driven mentality
  • A positive, motivated mindset will help you deal with some tricky customer problems.
  • Goal-oriented work approach
  • An open mind to changing priorities and business processes.
  • Affinity with Accommodation Platforms
  • Experience within customer service or contact center environments will be valued.
  • Availability to work from the office and from home (within 100km of the office)

BENEFITS:

  • Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more
  • Free private health insurance if interested when getting a permanent contract.
  • Flexible remuneration in nursery school transport if interested after the probation period.
  • A multicultural and international working environment
  • Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
  • Free coffee every day and free fruit once a week
  • Be part of an exciting industry leading department with great opportunities to learn and grow your career
  • 3 weeks of Initial training and continued personal coaching


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