Customer Service Representative with Advanced German
hace 1 mes
We are seeking a highly skilled Customer Care Professional with advanced German language skills to join our team. As a key member of our customer service team, you will be responsible for contacting clients with overdue accounts to secure settlement and prevent future overdues.
You will deliver exceptional customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment. Your primary goal will be to resolve product or service inquiries by asking probing questions, determining the cause of the issue, and selecting and articulating the best solution to drive brand advocacy.
You will grow and nurture customer relationships on every interaction, resulting in measurable customer value. You will document necessary account information and offer custom solutions that benefit the customer.
Key qualifications include fluency in writing and speaking advanced German, English proficiency, and customer service experience with a passion for building customer loyalty. You will also possess exceptional listening and relationship-building skills, demonstrated resiliency in a fast-paced metric-driven environment, and creative problem-solving abilities.
Benefits- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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