Customer Service Representative with Italian Language Skills
hace 3 semanas
We are seeking a highly skilled Customer Service Representative with fluency in Italian to join our team at Wibit Consulting & Services (WibitCS). As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, handling inbound calls, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities:- Handle customer inquiries and resolve issues in a timely and professional manner
- Utilize leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines
- Agree and arrange technician visits or send additional/spare parts directly to clients as needed
- Upsell and cross-sell products to clients, promoting new and exciting products
- Act as an Ambassador, educating customers and demonstrating a full understanding of products and brand values
- Fluent level of written and spoken Italian (C1)
- Good level of English to communicate with our international team
- Eligibility to work in Slovakia and residence in the Slovakian territory
- Excellent customer service skills, with the ability to provide a positive experience for clients
- Good computer skills and experience with MS Office
- Solution-oriented, with the ability to provide the correct and best outcome for the client
- Well-organised and able to prioritise workload, with the ability to work under pressure
- Full-time, permanent contract with a rotating schedule (Monday - Sunday, 8 am - 8 pm, 5 days/week)
- Hybrid model, with the option to work from home or in the office
- 3 weeks of fully office-based training
- Meal voucher (€5.85/day, €117/month)
- Commuting allowance (€50/month, €600/year)
- Multisport Card
- Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary
- Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences
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