Customer Service Representative with Italian Language Skills

hace 3 semanas


Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo
Job Title: Customer Service Representative with Italian

We are seeking a highly skilled Customer Service Representative with fluency in Italian to join our team at Wibit Consulting & Services (WibitCS). As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, handling inbound calls, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Utilize leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines
  • Agree and arrange technician visits or send additional/spare parts directly to clients as needed
  • Upsell and cross-sell products to clients, promoting new and exciting products
  • Act as an Ambassador, educating customers and demonstrating a full understanding of products and brand values
Requirements:
  • Fluent level of written and spoken Italian (C1)
  • Good level of English to communicate with our international team
  • Eligibility to work in Slovakia and residence in the Slovakian territory
  • Excellent customer service skills, with the ability to provide a positive experience for clients
  • Good computer skills and experience with MS Office
  • Solution-oriented, with the ability to provide the correct and best outcome for the client
  • Well-organised and able to prioritise workload, with the ability to work under pressure
Offer:
  • Full-time, permanent contract with a rotating schedule (Monday - Sunday, 8 am - 8 pm, 5 days/week)
  • Hybrid model, with the option to work from home or in the office
  • 3 weeks of fully office-based training
  • Meal voucher (€5.85/day, €117/month)
  • Commuting allowance (€50/month, €600/year)
  • Multisport Card
  • Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary
  • Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences


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