Customer Service Representative with Italian Language Skills

hace 3 días


Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo
Customer Service Advisor with Italian

We are seeking a highly skilled Customer Service Advisor with Italian language proficiency to join our team at Wibit Consulting & Services (WibitCS) in Porto, Portugal.

Job Summary:

As a Customer Service Advisor with Italian, you will be responsible for providing exceptional customer support to our clients through various communication channels. Your primary focus will be on delivering high-quality service, resolving customer inquiries, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide customer support via phone, email, chat, and social media channels in Italian
  • Support merchants with product and service inquiries
  • Actively work on process optimization to increase customer happiness
  • Collaborate with other departments, such as Sales and Marketing

Requirements:

  • Native or fluent Italian language skills (C2 level) and fluent English (minimum B2 level)
  • Excellent listening and problem-solving skills
  • Ability to work well under pressure and maintain a positive attitude
  • Previous contact center or customer service experience preferred
  • Strong technology skills and ability to learn new applications
  • Customer-friendly service is a top priority
  • Curiosity and persistence in solving issues
  • Organizational skills and ability to remain calm in stressful situations

Offer:

  • Full-time position with 40 hours per week
  • Dynamic and creative team with a positive atmosphere
  • Food vouchers and guidance to reach full potential
  • Training conditions: 30 calendar days, Monday to Friday, 08:00-17:00

What We Offer:

At WibitCS, we value our employees and offer a range of benefits to support their growth and well-being. We are committed to creating a positive and inclusive work environment that fosters collaboration and innovation.

How to Apply:

If you are a motivated and customer-focused individual with excellent Italian language skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].



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