Technical Support Specialist

hace 7 días


San Fernando del Valle de Catamarca, Catamarca, Argentina Binance A tiempo completo
Senior Technical Support Engineer

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products.

We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About This Role

This role will involve investigating and resolving technical questions related to API programming issues, and cover global institutions such as HFTs and algo/quant funds. It will include close cooperation with our VIP Account team, Customer Support, internal Dev/Infra teams, as well as other parties.

The successful candidate will be responsible for providing technical support and handling urgent escalation from high-profile institution customers for API trading related issues in a production environment with high-volume transactions.

Responsibilities
  • Provide technical support and handle urgent escalation from high-profile institution customers for API trading related issues.
  • Collaborate closely with all stakeholders including customers, product managers, developers, and the management team.
  • Work closely with product and developer teams in global offices, participate and follow up in iteration, release, and roadmap planning timely.
  • Prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.


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