Customer Care Case Resolution Specialist

hace 1 mes


Buenos Aires, Argentina Lenovo A tiempo completo

Job Title: Customer Care Case Representative

Job Summary:

Lenovo is seeking a highly skilled Customer Care Case Representative to join our Solution and Services Group (SSG). As a key member of our team, you will be responsible for resolving customer complaints and providing exceptional support to our customers.

Key Responsibilities:

  • Resolve customer complaints and issues related to technical support, product quality, sales experience, and fulfillment delays.
  • Collaborate with customers to determine complaint resolutions and execute on those solutions to provide a great customer experience.
  • Work in a fast-paced environment and handle multiple customer cases simultaneously.
  • Drive E2E improvement of processes with a focus on SLAs, quality, and cost savings.
  • Track and record all case history in our case management tool with accurate data.

Requirements:

  • 3+ years of experience dealing with customer product quality resolution in a high-tech industry.
  • 2+ years of customer care experience with strong customer-facing skills (phone and email).
  • 1+ years of experience solving issues related to PC technology.
  • Professional interpersonal communication and customer service skills to assist customers in a fast-paced environment.

Preferred Qualifications:

  • Experience with and/or knowledge of Lenovo PC products, including technical problem determination and recognition.
  • Technical Support experience.
  • Ability to work independently and as part of a team.
  • Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty.
  • Fluent English level.

Additional Locations: Argentina - Capital Federal - CABA, Argentina, Argentina - Capital Federal, Argentina - Capital Federal - CABA



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