Customer Care Case Resolution Specialist
hace 1 mes
Job Title: Customer Care Case Representative
Job Summary:
Lenovo is seeking a highly skilled Customer Care Case Representative to join our Solution and Services Group (SSG). As a key member of our team, you will be responsible for resolving customer complaints and providing exceptional support to our customers.
Key Responsibilities:
- Resolve customer complaints and issues related to technical support, product quality, sales experience, and fulfillment delays.
- Collaborate with customers to determine complaint resolutions and execute on those solutions to provide a great customer experience.
- Work in a fast-paced environment and handle multiple customer cases simultaneously.
- Drive E2E improvement of processes with a focus on SLAs, quality, and cost savings.
- Track and record all case history in our case management tool with accurate data.
Requirements:
- 3+ years of experience dealing with customer product quality resolution in a high-tech industry.
- 2+ years of customer care experience with strong customer-facing skills (phone and email).
- 1+ years of experience solving issues related to PC technology.
- Professional interpersonal communication and customer service skills to assist customers in a fast-paced environment.
Preferred Qualifications:
- Experience with and/or knowledge of Lenovo PC products, including technical problem determination and recognition.
- Technical Support experience.
- Ability to work independently and as part of a team.
- Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty.
- Fluent English level.
Additional Locations: Argentina - Capital Federal - CABA, Argentina, Argentina - Capital Federal, Argentina - Capital Federal - CABA
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