Technical IT Support Specialist

hace 1 mes


Buenos Aires, Buenos Aires C.F., Argentina DEPT A tiempo completo

At DEPT, we are a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands worldwide. Our team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Job Summary

We are seeking an experienced Technical IT Support Specialist to join our global initiatives team. As a key member of our support team, you will be responsible for managing IT support tickets, collaborating with the Global IT Team to resolve daily tickets, providing support remotely using Jira Service Management ticketing system, Slack, email, and video conferencing, and performing routine audits with detailed instructions provided by Product Owners.

Key Responsibilities:
  • Manage IT support tickets and collaborate with the Global IT Team to resolve daily tickets
  • Provide support remotely using Jira Service Management ticketing system, Slack, email, and video conferencing
  • Perform routine audits with detailed instructions provided by Product Owners
  • Assist in employee onboarding and offboarding processes
  • Conduct general hardware support, password resets, and basic troubleshooting

We are looking for someone who is self-motivated, has excellent communication and interpersonal skills, and can foster collaboration and teamwork. You should also have experience working with culturally diverse teams, with openness to and understanding of cultural differences.

About Us

DEPT is an equal opportunity employer (EOE) committed to creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

We enjoy spending time together, working closely with other local colleagues, and getting to know one another. You're more than welcome to work from one of our Buenos Aires offices (Villa Crespo or Mar del Plata) as often as you'd like.

Benefits
  • Premium healthcare through OSDE for the employee and their immediate family members
  • NUBI prepaid card with a monthly allowance for grocery purchases
  • Monthly reimbursements for Wi-Fi/electricity expenses
  • Monthly reimbursements for training/English classes
  • 100% covered "Plant Total" membership at Sportclub
  • A flexible vacation policy
  • Refreshments are provided in the office all week

The estimated salary for this position is $45,000 per year, based on industry standards and location.



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