Customer Success and Relaxation Specialist at LA SIESTA

hace 7 días


Buenos Aires, Argentina Corporación F&M S.A.C A tiempo completo
About LA SIESTA

We are a company dedicated to improving lives through relaxation and customer satisfaction. Our mission is to provide exceptional service and support to our clients, and we are seeking a highly skilled Customer Success and Relaxation Specialist to join our team.

Job Summary

We are looking for a proactive and customer-focused professional to manage our day-to-day operations, logistics, and customer service. As a Customer Success and Relaxation Specialist, you will play a pivotal role in ensuring seamless interactions and high-level service delivery to our clients.

Key Responsibilities
  • Operations Management: Manage day-to-day operations, ensuring optimal customer interaction and service delivery. Collaborate with our 3-PL partner and German IT team to streamline processes and boost operational efficiency.
  • Logistics and Order Processing: Handle logistics and order fulfillment processes to align with customer expectations. Oversee inventory and resolve technical issues to guarantee prompt product delivery.
  • Helpdesk Support: Act as the main point of contact for all customer service inquiries and conflict resolution. Employ our Helpdesk system to document interactions and maintain up-to-date customer records.
  • Customer Service Excellence: Formulate and implement strategies to improve customer satisfaction and loyalty. Address customer concerns proactively to foster a positive service experience.
Qualifications
  • Bachelor's degree in communications, operations, or relevant field.
  • Proven track record in customer success or operations management roles.
  • Experience with Odoo or similar ERP systems, demonstrating proficiency in leveraging these platforms for improved business operations.
  • Exceptional communication skills and a commitment to deliver customer-focused solutions.
  • Capable of managing multiple priorities in a dynamic, remote work environment.
  • Strong initiative and ownership, aligned with our guiding principles of taking responsibility, continuous improvement, and establishing sustainable structures.
What We Offer
  • PTO.
  • Remote work.
About the Role

This is a full-time position, and you will work 8:30 a.m. to 5 p.m. EST, with a 30-minute lunch break. You will be responsible for managing the end-to-end customer experience, ensuring seamless interactions and high-level service delivery.

This is a unique opportunity to join a company that is dedicated to improving lives through relaxation and customer satisfaction. If you are a proactive and customer-focused professional with a passion for operations and customer service, we encourage you to apply for this role.



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