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IT Support Specialist
hace 1 mes
Job Overview
At Salve Consulting, we're seeking a skilled IT Support Specialist to join our dynamic team. This role is perfect for someone with a passion for technology and a knack for problem-solving.
Key Responsibilities- We're looking for an expert who can provide timely and effective technical assistance to clients with service contracts, ensuring seamless support and clear communication.
- You'll be responsible for documenting all support actions and solutions in our ticketing system, ensuring that our customers receive the best possible experience.
- Collaboration is key in this role – you'll work closely with other departments to ensure that our support and communication are always on point.
- To stay ahead of the game, you'll also test, identify, and document errors, helping us to continuously improve our system functionality and customer experience.
Essential Skills and Qualifications
- A minimum of 2-3 years of hands-on experience in IT support, coupled with completed IT training or equivalent experience in the IT field.
- A strong command of PC hardware, network technology, and familiarity with ticketing and remote support tools.
- Proficient with Microsoft Windows OS and MS Office Suite.
- Fluent in English (C2 level).
- High service orientation and enthusiasm for learning new products/services.
Benefits and Opportunities
- A combination of office and remote workdays to support work-life balance.
- Ongoing training to stay updated on new products and services.
- Equipped with the latest hardware and software to streamline tasks.
- Adaptable work planning to support personal and family needs.
- Support for commuting options (parking, e-bike, or public transportation).
- Lunch subsidy, professional development opportunities, and flexible parental leave return options.
