Cloud Collaboration Support Specialist
hace 1 mes
Ecolab, a global leader in water, hygiene, and infection prevention solutions and services, is seeking an experienced professional to join its team as a Cloud Collaboration Support Specialist.
Job Description
This role involves providing day-to-day operational services and support for Microsoft 365 Collaboration applications, including Exchange, Teams, SharePoint, OneDrive, Stream, AdobeSign, and Power Apps. The ideal candidate will be responsible for managing ticket queues and incidents within Service Now, while also collaborating with the Tier 3 team on complex issues and creating knowledge base articles for various power platform features.
Required Skills and Qualifications
To excel in this role, candidates should have:
- 1-2 years of IT and user support experience
- 1-2 years using Service Now
- 1-2 years of experience working with Exchange, Teams, PowerApps, SharePoint, OneDrive, and Stream
- Working knowledge of Azure Active Directory
- Working knowledge of PowerShell
- Working knowledge of Office 365 Admin Center
Salary and Benefits
The estimated annual salary for this position is around $80,000-$100,000 based on industry standards and location. Ecolab offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career growth and development.
About Us
Ecolab is committed to fair and equal treatment of associates and applicants. We strive to create an inclusive work environment where everyone feels valued and respected. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce.
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