Senior Payment Solutions Manager
hace 4 semanas
We are seeking a highly skilled Senior Payment Solutions Manager to join our team at JD Sports Fashion Plc.
As a key member of our Payments Team, you will play a critical role in managing the execution layer for all payment-related queries. Reporting to the Payment Solutions and Integration Manager, this position ensures the efficient and effective handling of payment inquiries, oversees the resolution of payment issues, and maintains high service standards.
The ideal candidate will have strong technical expertise, excellent leadership skills, and the ability to drive continuous improvement in customer service processes. You will collaborate with internal teams, third-party providers, and customer service teams to address payment-related concerns promptly and accurately.
Key Responsibilities- Oversee the management of payment-related queries via the execution layer, ensuring timely and accurate responses to customer inquiries.
- Manage the end-to-end process of handling payment issues, including troubleshooting and resolving discrepancies.
- Ensure compliance with company policies and industry regulations in handling payment queries.
- Collaborate with development teams to integrate payment APIs and webhooks into existing systems.
- Manage customer refund requests efficiently and accurately in accordance with company policies.
- Investigate refund requests, analyse data, and decide on refund approvals.
- Generate reports on payment queries, trends, and metrics to analyse data and identify opportunities for improvement.
- Monitor payment gateway performance and resolve any issues promptly.
- Oversee the management of third-party provider contracts responsible for the execution layer of payment solutions.
- Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs) as outlined in the contracts.
JD Sports Fashion Plc is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues across several retail fascia's in over 30 markets around the world.
We offer a competitive salary of £50,000 - £65,000 per annum, depending on experience, plus benefits such as incremental holiday allowance, staff discount on qualifying purchases, exclusive colleague bike discount scheme, discounted gym membership, personal development opportunities, and access to apprenticeships and accredited qualifications.
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