Head of Payment Solutions Management
hace 4 días
We are seeking an experienced Head of Payment Solutions Management to join our team at JD Group. The successful candidate will play a critical role in managing the execution layer for all payment-related queries within our organisation.
The ideal candidate will have strong technical expertise, excellent leadership skills, and the ability to drive continuous improvement in customer service processes.
The Head of Payment Solutions Management will oversee the management of third-party provider contracts responsible for the execution layer of payment solutions, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs) as outlined in the contracts.
Key Responsibilities:- Manage the end-to-end process of handling payment issues, including troubleshooting and resolving discrepancies.
- Collaborate with development teams to integrate payment APIs and webhooks into existing systems.
- Ensure compliance with company policies and industry regulations in handling payment queries.
- Oversee the contract management of outsourced companies that handle day-to-day technical queries for payment-related technical queries.
- Minimum of 3-5 years of experience in payment solutions or customer service management.
- Proven track record of successfully managing complex payment queries in a large organisation.
- Strong analytical and problem-solving skills, with a focus on continuous improvement.
- Excellent communication and interpersonal skills, capable of building strong relationships with stakeholders.
JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 60,000 colleagues across several retail fascia's in over 30 markets around the world.
We offer competitive salaries ranging from £45,000 to £65,000 per annum, depending on experience, plus benefits including incremental holiday allowance, staff discount, gym membership, and personal development opportunities.
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