Dutch Service Desk Specialist

hace 3 semanas


Buenos Aires, Argentina Recruit4Work SL A tiempo completo

Are you looking for a new challenge in a vibrant and dynamic work environment? We have an exciting opportunity for a Dutch Service Desk Agent to join our team at Recruit4Work SL in Barcelona, Spain.

Your Role
  • Provide exceptional support to our clients, including curators, judges, the registry, and the prosecutor's office, as well as companies and private individuals using digital platforms.
  • Handle inbound customer service activities, including calls and ticket handling, to ensure timely and effective resolution of customer inquiries.
  • Address inquiries related to general information, procedural questions, platform issues, user access, and PC configuration, demonstrating a high standard of customer service throughout all interactions.
  • Collaborate with team members to efficiently resolve customer issues and maintain accurate records of customer interactions and transactions.
  • Stay informed about the latest updates and features on digital platforms to better assist customers and continuously strive to enhance the overall customer experience.
Requirements
  • Fluent in Dutch
  • Excellent verbal and written proficiency in English
  • Preferably to have an affinity with law/magistracy
  • Analytical skills, problem-solving thinking, and a healthy dose of empathy
  • Excellent computer skills and a readiness to acquire new tools
Our Ideal Candidate
  • Communicative
  • Disciplined and accurate
  • Respectful and positive towards customers
  • Solution-oriented thinking
  • Patient
  • Reliable
Our Offer
  • Paid training
  • Free Spanish lessons (once a week)
  • Unique, atmospheric, people-oriented call centre, with a good dose of fun
  • Market-based basic salary with bonus
  • Employee benefits such as meal card, transport card, and private insurance
  • Growth opportunities
Location

Barcelona, Spain



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