Dutch Service Desk Specialist
hace 3 semanas
Are you looking for a new challenge in a vibrant and dynamic work environment? We have an exciting opportunity for a Dutch Service Desk Agent to join our team at Recruit4Work SL in Barcelona, Spain.
Your Role- Provide exceptional support to our clients, including curators, judges, the registry, and the prosecutor's office, as well as companies and private individuals using digital platforms.
- Handle inbound customer service activities, including calls and ticket handling, to ensure timely and effective resolution of customer inquiries.
- Address inquiries related to general information, procedural questions, platform issues, user access, and PC configuration, demonstrating a high standard of customer service throughout all interactions.
- Collaborate with team members to efficiently resolve customer issues and maintain accurate records of customer interactions and transactions.
- Stay informed about the latest updates and features on digital platforms to better assist customers and continuously strive to enhance the overall customer experience.
- Fluent in Dutch
- Excellent verbal and written proficiency in English
- Preferably to have an affinity with law/magistracy
- Analytical skills, problem-solving thinking, and a healthy dose of empathy
- Excellent computer skills and a readiness to acquire new tools
- Communicative
- Disciplined and accurate
- Respectful and positive towards customers
- Solution-oriented thinking
- Patient
- Reliable
- Paid training
- Free Spanish lessons (once a week)
- Unique, atmospheric, people-oriented call centre, with a good dose of fun
- Market-based basic salary with bonus
- Employee benefits such as meal card, transport card, and private insurance
- Growth opportunities
Barcelona, Spain
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