Technical Support Representative
hace 6 días
We are seeking a skilled and passionate Customer Support Consultant to join our team. In this role, you will be responsible for delivering exceptional customer experiences through timely and professional responses to inquiries and issues.
Key Responsibilities:
- Respond to customer inquiries via email, phone, or chat
- Resolve customer issues in a timely and efficient manner
- BUILD POSITIVE RELATIONSHIPS WITH CUSTOMERS
- Communicate effectively with external stakeholders
- Meet team KPIs
- Stay up-to-date with cutting-edge technology
- Work with sensitive customer information
Requirements:
- Fluent German and English skills (C1/advanced level)
- 1-3 years of experience in customer support
- Analytical and research skills
- Able to understand and empathize with customers' needs
- Positive attitude and proactive approach
- Strong multitasking and time management skills
- Ability to work with multiple software tools and platforms
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