IT Service Desk Representative
hace 3 días
We strive to deliver exceptional IT services to our clients. Our team is dedicated to providing top-notch support and ensuring seamless operations.
About The Job
We are looking for a skilled IT Help Desk representative to join our team. This role involves assisting users with IT-related issues, ensuring smooth day-to-day operations, and providing high-quality support.
Responsibilities:
- Support end-users with technical queries via various communication channels.
- Troubleshoot hardware, software, and network issues to ensure minimal downtime.
- Configure and update software and applications as required.
- Manage user accounts, including password resets and access requests.
- Record issues, solutions, and best practices in the ticketing system.
- Elevate complex technical issues to higher support levels when necessary.
- Prioritize tasks to meet deadlines and maintain IT inventory.
- Conduct IT security awareness sessions for users.
Qualifications:
- Proven experience in IT support or help desk environments.
- Proficiency in English (written and spoken) at C1+ level.
- Background in troubleshooting hardware, software, and network issues.
- Familiarity with ticketing systems and remote desktop tools.
- Understanding of Active Directory, Office 365, and VPN solutions.
- Strong analytical and communication skills.
- Ability to work independently in a fast-paced setting.
Why Work With Us?
- Attractive compensation package and benefits.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Generous PTO policy.
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