Digital Service Representative
hace 5 días
We are seeking an Online Services Specialist to join our team at Secunm. This role involves providing exceptional customer service and support through various online channels. The successful candidate will be responsible for opening online deposit accounts, managing online banking messaging, and cross-selling deposit, loan, and automated services to members.
The ideal candidate will possess excellent communication skills, patience, and a positive attitude towards customers. They must also be proficient in using office machines and equipment and have knowledge of branch security and internal control requirements.
Key Responsibilities:
- Opening online deposit accounts and serving as backup for loan applications.
- Managing and maintaining online banking messaging.
- Cross-selling deposit, loan, and automated services to members.
- Providing assistance with wire requests, check or plastic card disputes, and other member services.
Requirements:
- A minimum of 3 years of member/customer service experience.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Knowledge of office machines and equipment.
- Patience and a positive attitude towards customers.
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