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Healthcare Support Professional

hace 1 semana

Buenos Aires, Buenos Aires C.F., Argentina To Healthee A tiempo completo

About To Healthee
We're on a mission to revolutionize healthcare support, transforming the journey of employees and their families.
Our cutting-edge AI-powered platform is designed to empower every employee with personalized healthcare benefits, seamless plan navigation, and optimized care.

The Role:
We're seeking a highly skilled Technical Support Specialist to join our team
This hybrid role (3 days/week in our Buenos Aires office) involves working closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve complex issues.
Responsibilities include:

  • Performing in-depth troubleshooting and handling complex client inquiries via our main support channels.
  • Managing and solving assigned cases by providing top-notch support solutions tailored to client needs.
  • Investigating root causes by isolating problems, searching application logs, and utilizing developer tools.
  • Reference technical documentation and aid in building internal knowledge base content where gaps may be present.
  • Collaborating with business and engineering teams to ensure transparent communication and efficient issue resolution.

Requirements:
To excel in this role, you'll need:

  • 3+ years of experience in technical support, technical account management, or similar roles; B2B and SaaS product expertise preferred.
  • Strong understanding of REST APIs and/or GraphQL API, Single Sign-on including OAuth, SAML, and SCIM.
  • Ability to reproduce customer issues, perform initial triage, and file bugs with Engineering.
  • Commitment to delivering exceptional customer experiences and tenacity to drive issues to resolution.
  • Excellent interpersonal skills, multitasking abilities, superb written and verbal communication skills, positive attitude, empathy, and high energy.