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Technical Support Professional
hace 2 semanas
We're seeking a Technical Support Professional to join our team at InEvent.
Our innovative solutions for hospitality and marketing within large enterprises require a dedicated professional to ensure customer satisfaction.
As a Technical Support Professional, you'll be responsible for supporting InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
Responsibilities:- Provide technical support to InEvent clients.
- Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries.
- Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team.
- Learn continuously about tech and platform updates.
- Work with team members to test and improve performance using the platform.
- Become a subject matter expert (SME) on the InEvent product.
Requirements:
- Fluent English to communicate in writing and voice with customers around the world.
- Fluency in Spanish is a must.
- Experience with Customer Success or similar roles.
- Experience in a SaaS or tech company.
- Outstanding communication skills and empathy.
- Flexibility and adaptability to service multicultural customers.
- Happy to work between 12pm - 8pm EST Tuesday - Saturday.
- Very resilient and eager to learn continuously in a startup environment
- Health Insurance
- Paid Time Off (PTO)
- Monthly Lunch days and activities
- Birthday Gift and Work Anniversary Gifts
This is a Permanent, Full-time position (40h per week), with an Independent Contractor status.
