Operations Director

hace 6 días


Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo
Job Title: Operations Director - Technical Reporting

Salary Range: $1,200 - $2,000 per month (based on experience and qualifications)

Location: Remote (CST Time Zone)

About the Job

The Operations Director - Technical Reporting will oversee and enhance our technician reporting system to drive collaboration, efficiency, and service quality. This role involves managing the end-to-end process of reporting workflows, ensuring effective collaboration with field technicians, sales, installation teams, and development teams, as well as optimizing system functionalities to meet evolving company needs.

Key Responsibilities
  • Process Ownership:
    • Manage the entire lifecycle of the reporting system, serving as the main point of contact for all matters related to it.
    • Own the systems functionality, ensuring it aligns with operational goals and technician needs.
  • Stakeholder Collaboration:
    • Closely collaborate with sales, installation, and management teams to gather feedback and improve system usability.
    • Define and track success metrics in partnership with stakeholders, including installer satisfaction and report accuracy.
  • Continuous Improvement:
    • Analyze data and feedback to identify enhancements, working closely with developers to implement updates.
    • Test and roll out updates and provide necessary training to team members on new system features.
  • Metrics & Reporting:
    • Establish and monitor key performance indicators (KPIs) to assess system effectiveness.
    • Report system performance insights to stakeholders.
  • Training & Documentation:
    • Create and update comprehensive documentation for system processes.
    • Provide training and support to ensure effective system use across all team members.
Requirements
  • At least 2 years of experience in process management, technical project management, or a related field.
  • Familiarity with software development and data analysis to facilitate effective collaboration with developers and analysts.
  • Proficiency in English, with excellent written and verbal communication skills.
  • Strong project management abilities to drive cross-functional initiatives and align with company objectives.
  • Highly detail-oriented with a process-driven approach.
  • Adaptable, tech-savvy, and committed to ongoing improvement.
  • Familiarity with Google Workspace, Slack, and CRM tools.


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