Governance Lead for Customer Engagement Platforms

hace 2 días


Buenos Aires, Buenos Aires C.F., Argentina Elder Care Homecare A tiempo completo
Governance Lead for Customer Engagement Platforms

BETSOL seeks an experienced Governance Lead to oversee the development and implementation of its Customer Engagement Platforms. This critical role involves leading technical governance, delivery, maintenance, enhancements, and other responsibilities for all contact center products.

As a Governance Lead, you will collaborate with cross-functional teams to ensure consistent and efficient standards for decision-making, escalation, and issue management. You will also develop and maintain a governance strategy to achieve these standards and work closely with key stakeholders to ensure alignment with the overall platform strategy and architecture.

Key qualifications include 2+ years of experience in product governance, software development, and Agile methodologies, as well as strong communication and collaboration skills. Experience with CCaaS solutions, Contact Center operations, and Salesforce CRM is highly desirable.



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