Service Delivery Coordinator
hace 2 días
Reports to: General Manager of Minnovation Service AB
Location: Skellefteå
Job Summary:
The Service Delivery Intern will play a key role in ensuring the smooth delivery of services to our customers. This involves addressing customer concerns, resolving issues, and communicating feedback with other departments or teams.
Key Responsibilities:
- Deliver and follow up on defined services provided to customers.
- Ensure compliance with local employment laws, regulations, and company policies, procedures, and processes.
- Manage employment dormitory and transportation for outplaced employees.
- Support in resolving dormitory issues.
- Address and resolve customer concerns and questions, maintaining a positive attitude.
- Refer unresolved issues and questions to supervisors when necessary.
- Communicate customer issues and feedback with other departments or teams.
Requirements:
- Proficient in Microsoft Excel and Word, with good analytical skills.
- Basic understanding of financial knowledge.
- Preferred: Intern experience in a global/international organization.
- Fluent in English and Mandarin; Swedish is a plus.
Skills and Personality Traits:
- Service-minded with attention to detail and commitment to excellent quality.
- Proactive with strong communication and cooperation skills.
- Ability to build good relationships internally and externally.
- Engaging team player who is result-oriented.
- Attentive, patient, and humble.
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