Global Field Business Support Specialist
hace 6 días
At SAP, we're looking for a skilled Global Field Business Support Specialist to join our team. In this role, you'll be responsible for the execution of the end-to-end deal operational process for specific deal motions, ensuring efficient day-to-day operations of the Customer Success business.
About the Role
This is a central team acting as a deal support center for SAP Account Executives in the region. You'll assist and process deals within the SAP CRM/Harmony system, guiding complex deals through the quote-to-booking process. The team is expected to contribute to revenue growth and profitability by processing sales opportunities for both existing and net new customers and achieving order targets.
Key Responsibilities
- Deal Execution: Execute the end-to-end deal operational process for select SAP deal motions based on complexity and thresholds, including RISE.
- Process Stakeholder Requests: Process stakeholder requests for processing deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms).
- Collaboration and Partnership: Partner with Industry AEs, Premium Suppliers, Cloud Architects (CAA's), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure.
- Compliance and Record-Keeping: Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records.
- Quarter-End and Year-End Close Deal Support: Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment.
Requirements
- Education and Experience: Bachelor's degree (preferred) and 5-7 years of experience working in a Sales Operations or Deal Support capacity.
- Technical Skills: Experience with sales and deal processes involving RISE, private Cloud, and other complex Cloud deal motions. Strong background in sales, quote-to-cash process & deal execution.
- Soft Skills: Extremely detailed-oriented, organized, and effective communication skills (both oral and written). Ability to multitask, prioritize and problem solve.
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
Why Work at SAP
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
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