IT Licensing and Asset Analyst

hace 2 semanas

Partido de Vicente López, Argentina Air Liquide A tiempo completo
About the Role

We are seeking a highly skilled IT Licensing and Asset Analyst to join our team at Air Liquide. As a key member of our Global Infrastructure & Operation Department, you will be responsible for the execution of corporate relationship management, service catalog deployment, procure-to-pay, inventory & local process management, and asset management.

Key Responsibilities
  • Vendor Management
    • Manage relationships with EUS vendor partners to support local delivery and day-to-day execution.
    • Monitor the Dell Portal and delivery process from Dell.
    • Maintain a comprehensive knowledge of current computer models utilized by Air Liquide end users.
    • Contribute to periodic assessments of upcoming computer models in the computer vendor partner catalog.
    • Establish the ordering process for IT licenses and assets.
    • Responsible for the selection and procurement of IT licenses and assets.
    • Oversee the management and resolution of service delivery issues.
  • Service Catalog Deployment
    • Contribute to the evolution of device requests in ITSM ServiceNow.
    • Add financial information to ServiceNow for all Dell devices.
    • Promote and execute overall visibility of the EUS Americas device catalog through the web portal and availability of presentations.
  • Procure-to-Pay
    • Responsible for performing the billing control of all US and Canada invoices related to the EUS Service Line.
    • Execute the purchase requests and ordering for the EUS Service Line, based on Oracle and PCard.
    • Manage the Oracle receipt of Service Line needs and supplier quotation requests.
    • Monitor the allocated budget to ensure that the Service Line standards are met.
    • Manage the interface with accounts payable.
    • Proactive monitoring of accounts to ensure that Air Liquide payments are current.
  • Inventory and Asset Management
    • Responsible for remotely managing the onsite visual inventory of the asset stock of US and Canada.
    • Optimize installation task of field service to get necessary information to automatically update the configuration management database (CMDB ITSM ServiceNow).
    • Maintain the Inventory tracking; updating and ensuring accuracy against actuals.
    • Responsible for forecasting inventory stock needs.
    • Contribute to accuracy of inventory and asset management in ITSM ServiceNow.
    • Oversee and track the various steps of the asset/device lifecycle.
    • Precise classification of devices according to type, usage, ownership, and service type to ensure correct billing.
    • Ensure that billing is aligned with the different steps of the asset lifecycle and updated in the CMDB (ITSM ServiceNow).
    • Ensure the data sustainability of the assets by proactively checking data quality of end user profiles.
    Requirements
    • Experience
      • 4+ years of IT Service Management experience.
    • Education
      • Bachelor's degree (or equivalent experience in computer, data analytics or related field).
    • General Requirements
      • Fluency in English is mandatory (additional language capabilities are a plus).
    • Knowledge and Skills
      • Full Proficiency including hands-on: Oracle Purchase Request/Purchase Order, AP/AR.
      • Full Proficiency level including hands-on for GSuite (namely Sheets).
      • Good knowledge of the IT Service Management (ITSM) processes and analytics, namely SLA's and Asset Management. ServiceNow is a Plus.
      • Wide knowledge of computer vendors and models. Specific knowledge of computer vendor Dell is a plus.
    • Critical Competencies
      • Demonstrated teamwork and collaboration in a professional setting.
      • Excellent verbal and written communication skills in dealing with customer service.
      • Ability to manage multiple tasks and projects simultaneously and work within timelines to meet deadlines.
      • Ability to create detailed process flows and execute accordingly.
      • Ability to work autonomously and in remote, global situations.
      • Solution-focused decision making.

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