Salesforce Business Analyst
hace 2 semanas
We are seeking a skilled Salesforce Business Analyst to join our Finance Sales Operations team. The ideal candidate will have a proven track record of improving business processes and efficiency in Salesforce, with a strong focus on delivering custom solutions and ensuring effective data flow and reporting capabilities.
KEY RESPONSIBILITIES
• Provide end-user support and training
• Define user needs and work with application developers to deliver custom solutions
• Plan, create, test, and execute new features, apps, and user requests
• Monitor business processes and develop recommendations for improving or leveraging system capabilities
• Create project plans and lead testing cycles
• Create job aids and end-user documentation
• Train end users and provide daily Salesforce administration functions, such as user management
• Proven experience in Salesforce Administration management
• Proven experience in developing business processes and documenting business requirements
• Requirements writing
• Flow and process diagramming
• Problem-solving skills
• Strong communication skills to help stakeholders understand impacts and benefits of technology
• Experience on Salesforce core platform functionalities such as Sales Cloud and Marketing features
• Nice to have: Salesforce's Certification(s)
• Proficient in MS Office (Excel, Word, PPT)
3-6 years of experience
EDUCATIONBachelor degree or equivalent experience
PREFERRED CERTIFICATIONS-
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