Salesforce Analyst
hace 2 meses
Descripción de la empresa
PedidosYa es la compañía de tecnología líder en delivery y quick commerce presente en 15 países de Latinoamérica. Es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo.
Nuestro objetivo es simplificar el día a día a millones de personas, a través de nuestra pasión por la tecnología.
Somos un equipo con buena energía que se mueve rápido para generar impacto. Buscamos personas que les gusten los desafíos, con ganas de ir por más y sobre todo que jueguen en equipo. ¿Te sumas?
Descripción del empleo
Tenemos una oportunidad para vos, estamos buscando Salesforce Analyst en Argentina.
Ser referente del soporte de Salesforce para toda la compañía. Trabajar con un team interno compuesto por admins Latam con quienes se interactúa diariamente via Slack, Jira, email y Calls, en inglés (Escrito). Formar parte del acompañamiento en capacitaciones al usuario de la plataforma en pro del adoption de la misma. Velar por el cumplimiento de SLA's de los tickets recibidos en el service request (JIRA) Contacto directo con stakeholder para la elaboración de tableros y reportes que ayuden al seguimiento operativo de los equipos. Analizar la data dentro de Salesforce para optimizar la higiene de la misma. Guiar a los usuarios en el correcto uso de los flujos. Identificar issues (bugs) dentro de la plataforma y hacer el relevamiento para el seguimiento del mismo hasta su solucion.
Requisitos
Experiencia mínima de 1 año trabajando como analista de Salesforce dando soporte a usuarios finales. Manejo de herramientas office, en especial Excel avanzado. Experiencia técnica en Sales Cloud. Nivel intermedio del idioma inglés.
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