Bilingual Owner Relations Officer

hace 3 meses

Buenos Aires, Argentina Upstay A tiempo completo

**Job Title: Bilingual Owner Relations Officer (Portuguese/Spanish and English Preferred)**

**Reports to**: Head of Compliance & Owner Experience, Account Executives

**Job Summary**:

- The Bilingual Owner Relations Officer is responsible for the champion of owner’s relationship with the assigned portfolio.
- Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

**Key Responsibilities**:

- Be an owner advocate.
- Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.
- Ensure all communications related to assigned portfolio/market is responded within a timely fashion
- Phone calls: Answer within 3 phone rings or 5 minutes for any missed calls during business hours.
- 30 minutes for urgent items
- 1-2 hours for non-urgent items
- During the first 2 hours of the next scheduled shift for non-urgent items communicated outside office hours.
- Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.
- Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc..) and maintain client database (CRM) to ensure all information is correct and up to date.
- Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.
- Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.
- Manage and develop performance of direct reports.
- Actively communicate with internal team members and cultivate resources to support owner success.
- Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.
- Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.
- Stay aware of company goals and strategies to ensure projects align with business priorities.
- Provide creative insights and solutions to address client/organizational challenges.
- Perform additional duties as assigned.

**OH&S**:

- Actively participate and contribute with the improvement of company procedures and processes.
- Follow all Upstay’s procedures and guidelines and applicable law and regulations.
- Promote a professional and cooperative working environment, based on mutual respect and trust.
- Promote safe behaviour in the workplace.

**Qualifications**:

- Bachelor's degree in Hospitality, Business Administration, Marketing, Communications, or a related field.
- Minimum of 1-2 years of experience in Hospitality in a team lead or supervisor capacity
- Excellent communication, interpersonal, and negotiation skills.
- Strong problem-solving and analytical abilities.
- Ability to prioritize and manage multiple tasks and projects simultaneously.
- Proficiency in using project management tools and software.
- Adept at building and maintaining strong relationships with clients and stakeholders.
- Familiarity with financial reports and an understanding of profit and loss statements.
- Flexibility to work Business EST Time Zone between 8am and 10pm EST, weekdays, weekends and public holidays.
- Working hours amount to 48 hours a week.
- Comfortable working in a remote (work-from-home) environment with stable/high speed & reliable Internet.

**Language**:

- Advanced or Professional Proficiency in English
- Advanced or Professional Proficiency in Spanish/Portuguese

**Soft Skills**:

- Demonstrated proficiency in verbal and written communication in English, enabling effective communication with property owners, company stakeholders, and team members.
- Self-motivated and capable of multitasking in a fast-paced environment, ensuring timely progress on client-related tasks and project management.
- Adaptability and responsiveness to changing conditions, priorities, technologies, and requirements in order to maintain the highest level of client satisfaction and support department efficiency.
- Professional demeanor and strong time management skills, allowing for effective delegation, guidance, and collaboration with Account Executives and other departments.
- Proficiency in creative problem-solving and the ability to address client and organizational challenges using innovative, indirect approaches.

**Salary**: $800-$1000 USD/month

**Note**: This document provides guidance to the key responsibilities and the scope of work. Its content does not aim to cover 100% of the job activities, as well as it can be updated according to business needs.

Pay: $776,500.00 - $970,700.00 per month

Application Question(s):

- Are you comfortable working in a remote environment?
- Are you comfortable workin

  • Overnight Owner Relations Officer

    hace 4 meses

    Buenos Aires, Argentina Upstay A tiempo completo

    **Job Title: Overnight Owner Relations Officer (Bilingual - Spanish Preferred)** **Reports to**: Head of Compliance & Owner Experience, Account Executives **Job Summary**: - The Owner Relations Officer is responsible for the champion of owner’s relationship with the assigned portfolio. - Responsible for assisting daily administrative tasks by providing...

  • Bilingual Executive Virtual Assistant at CGX Virtual Solutions

    hace 4 meses

    Buenos Aires, Argentina Sofvio A tiempo completo

    We (Torre) are helping CGX Virtual Solutions find a top candidate to join their team full-time for the role of Bilingual Executive Virtual Assistant. Compensation: USD 850 - 1.1K/month. Location: Remote (for Argentina, Colombia, Venezuela, Nicaragua, Honduras, El Salvador, Bolivia, Guatemala, Paraguay, Peru, Ecuador, Dominican Republic, Mexico, and Panama...

  • Bilingual Executive Virtual Assistant at CGX Virtual Solutions

    hace 4 meses

    Buenos Aires, Argentina Torre A tiempo completo

    We (Torre) are helping CGX Virtual Solutions find a top candidate to join their team full-time for the role of Bilingual Executive Virtual Assistant. Compensation: USD 850 - 1.1K/month Location: Remote (for Argentina residents) Remote (for Colombia residents) Remote (for Venezuela residents) Remote (for Nicaragua residents) Remote (for Honduras...

  • Vp People Officer

    hace 6 meses

    Capital Federal, Buenos Aires, Argentina The Sandbox A tiempo completo

    The Sandbox is the leading decentralized metaverse, empowering creators and players to build the world they’ve always wanted. It is our mission to provide an inclusive and open platform, connecting users through gaming and social experiences on the blockchain. We are creating the ecosystem for the future of interactivity through the power of community,...

  • Compliance, Risk

    hace 1 mes

    Buenos Aires, Argentina M2Consulting A tiempo completo

    We're seeking a Compliance Officer to ensure strict adherence to regulatory and legal standards within Brazil's gambling sector. This position requires strong expertise in regulatory compliance, risk assessment, and an in-depth knowledge of Brazilian gaming laws. Key Responsibilities: 1. Compliance: Develop, implement, and oversee compliance policies and...

  • (Part-time) Spanish Bilingual Property Secretary

    hace 7 meses

    Buenos Aires, Argentina Remoteva.ph A tiempo completo

    Our Agency is currently looking for an experienced Property Secretary to work with our existing client. **Job Title**: Property Secretary **Job Overview**: As a Property Secretary, you will be responsible for overseeing the daily operations and management of assigned real estate properties. Your primary goal is to ensure the efficient and profitable...

  • Pr Specialist

    hace 2 días

    Buenos Aires, Argentina Entravision Communications Corporation A tiempo completo

    **PR Specialist** **Buenos Aires, Argentina** | **Full Time** **OBJECTIVES** - Develop and execute external communications strategies for the company and products for Latam. - Serve as the central point of contact for media and public relations; events; advertising; public affairs and community relations; partnerships; and outreach strategy for Latam. -...

  • Sales Officer

    hace 6 meses

    Buenos Aires, Argentina Intentional TC A tiempo completo

    **Company Overview**: Intentional TC is a leading transaction coordination company dedicated to providing exceptional support to real estate professionals. Our mission is to streamline and simplify the transaction process, ensuring smooth and efficient closings for our clients. We pride ourselves on our commitment to excellence, customer satisfaction, and...

  • Administrative Coordinator for Real Estate Operations

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Torre A tiempo completo

    Remote Bilingual Executive Virtual Assistant OpportunityWe are assisting a company in finding a highly skilled candidate to join their team as a full-time Bilingual Executive Virtual Assistant.Compensation:The salary range for this position is approximately $850 - $1,100 per month, offering a competitive remuneration package.Location:This role is available...

  • Global Talent Coordinator

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    Sagan is a leading membership community for top executives and CEOs seeking to hire and maximize the impact of international talent.Our client relations and customer support team is looking for a dedicated and compassionate coordinator to join our team. As an Intake and Care Coordinator, you will be responsible for managing leads, following up to ensure...

  • Head Of Sales Gestion Locative

    hace 2 semanas

    Buenos Aires, Argentina buscojobs Argentina A tiempo completo

    Manda, c’est qui ? L’agence qui transforme les codes de l’immobilier pour offrir une expérience fluide et transparente. Notre leitmotiv : confiance, fiabilité et excellence tout au long de la vie des logements. Nos missions : de A à Z ! Syndic, gestion locative, transaction, travaux, dépannage, rénovation énergétique... Nous assurons une...

  • Project Coordinator

    hace 4 días

    Buenos Aires, Argentina Cortelco Systems A tiempo completo

    **SUMMARY OF FUNCTIONS** The Project Coordinator/Manager shall have previous experience in the management of installation of solutions from initial engagement through to fulfillment and Customer’s signature of acceptance. Will act as a focal point between Customer, Account Manager, Customer Support, 3rd party Vendors, Marketing, Sales/Design specialists,...

  • Global Talent Liaison

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    About the RoleAt Sagan, we are looking for a dedicated and compassionate Remote Support Associate to join our client relations and customer support team. This position requires a strong communicator with the soft skills to connect empathetically and effectively with prospective clients, guiding them through our intake process and ensuring a smooth experience...

  • Results-Driven Executive Virtual Assistant for Short-Term Rentals

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Torre A tiempo completo

    We are seeking a highly organized and proactive Bilingual Executive Virtual Assistant to join our team at CGX Virtual Solutions. As the right-hand person to our business owner, you will play a pivotal role in ensuring the smooth day-to-day management and administration of our short-term rental properties.This is an excellent opportunity for someone who is...

  • Property Management Coordinator

    hace 7 meses

    Buenos Aires, Argentina Sagan A tiempo completo

    **Job Position**: Property Management Coordinator **Location**: Remote (PST Timezone) **Work Schedule**: Monday-Thursday 8:00 am to 5:00 pm, Friday 8:00 am to 4:00 pm; (Lunch Break 12:00 to 12:30) **Role Overview**: - The primary function of the Property Management Coordinator (PMC) is to ensure a seamless and efficient turnover process for properties...

  • Dedicated Executive Support Professional

    hace 1 mes

    Buenos Aires, Buenos Aires C.F., Argentina Integrity Solutions Lat A tiempo completo

    At Integrity Solutions Lat, we are seeking a highly skilled and organized Bilingual Executive Virtual Assistant to join our team. This pivotal role requires a professional with exceptional communication skills, who is fluent in both English and Spanish, to manage the day-to-day operations of our short-term rental properties.About the JobThis is an exciting...

  • Cfo (Chief Financial Officer)

    hace 7 meses

    Buenos Aires, Argentina High Flow A tiempo completo

    **Key Responsibilities**: Responsible for the whole finance function (FP&A, Corporate Finance, Investor Relations, Treasury, Controllership, Taxes, Internal Controls, AP/AR/Cash Planning). Oversee Treasury Front/Middle & Back Office, Corporate Finance, Financial Planning. Highly involved in strategic processes such as M&A, Financing and capital raise...

  • Meetings and Events Account Leader

    hace 7 meses

    Capital Federal, Buenos Aires, Argentina American Express Global Business Travel A tiempo completo

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. - Functions as primary client...

  • Part Time-sales Representative

    hace 7 meses

    Buenos Aires, Argentina Mundo Group INC A tiempo completo

    **Part Time-Sales Representative (Fully remote)** **ABOUT THE COMPANY** Mundo Group is a United States based fast-growing logistics services company and one of America's finest transportation and logistics providers. The company was started in 2017 and specialized in being a hotshot operator, managing tractor-trailers fleets, and providing logistics...

  • Part Time-sales Representative

    hace 7 meses

    Buenos Aires, Argentina Mundo Group INC A tiempo completo

    **Part Time-Sales Representative (Fully remote)** **ABOUT THE COMPANY** Mundo Group is a United States based fast-growing logistics services company and one of America's finest transportation and logistics providers. The company was started in 2017 and specialized in being a hotshot operator, managing tractor-trailers fleets, and providing logistics...