Empleos actuales relacionados con Senior Help Desk Analyst - Rosario - Flexiti Financial

  • Service Desk Specialist

    hace 2 semanas

    Rosario, Argentina Endava A tiempo completo

    Job Title: Service Desk-Service Desk Analyst-TLAt Endava, we're looking for a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for our clients and internal employees, providing frontline support for IT issues, incident resolution, user inquiries, and service requests.Key Responsibilities:Act as...

  • Service Desk Analyst

    hace 3 meses

    Rosario, Argentina Endava A tiempo completo

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Service Desk-Service Desk Analyst-TL

    hace 3 semanas

    Rosario, Argentina Endava A tiempo completo

    Job DescriptionAvailable 24/7, 365 days a year, our Service Desk specialists help clients and internal employees by delivering managed infrastructure and application services. They provide frontline support for IT issues, incident resolution, user inquiries, and service requests, ensuring efficient problem-solving, user satisfaction, and seamless operations...

  • Service Desk-Service Desk Analyst-Tl

    hace 3 semanas

    Rosario, Argentina Endava Limited A tiempo completo

    Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive...

  • Senior Product Analyst

    hace 1 mes

    Rosario, Argentina AgileEngine A tiempo completo

    About AgileEngineAgileEngine is a leading software development company that creates custom solutions for businesses across various industries. We're committed to delivering high-quality products that meet our clients' needs and exceed their expectations.Job DescriptionWe're seeking a skilled Senior Product Analyst to join our team. As a Senior Product...

  • Senior Logistics Analyst

    hace 1 día

    Rosario, Argentina General Motors A tiempo completo

    Hybrid: This position requires an employee to be on site 3 times per week. Senior Logistics Analyst The position is primarily responsible for supporting the management of relationships with logistics providers and service providers. You will be responsible for developing and executing data analytics for the area, including data engineering, dashboard...

  • Senior Logistics Analyst

    hace 2 semanas

    Rosario, Argentina General Motors Of Canada A tiempo completo

    Job DescriptionHybrid: This position requires an employee to be on site 3 times per week. Senior Logistics Analyst The position is primarily responsible for supporting the management of relationships with logistics providers and service providers. You will be responsible for developing and executing data analytics for the area, including data engineering,...

  • Técnico Soporte It

    hace 7 meses

    Rosario, Argentina Terragene A tiempo completo

    Dar soporte a las necesidades de los usuarios en lo referido a la infraestructura informática de la organización. - Capacitar a los usuarios finales en el uso de las herramientas. - Investigar nuevas tecnologías/herramientas que contribuyan y faciliten a la organización el logro de los objetivos. - Registrar las tareas realizadas en el software de...

  • Técnico Soporte It

    hace 4 semanas

    Rosario, Argentina Terragene A tiempo completo

    Dar soporte a las necesidades de los usuarios en lo referido a la infraestructura informática de la organización.- Capacitar a los usuarios finales en el uso de las herramientas.- Investigar nuevas tecnologías/herramientas que contribuyan y faciliten a la organización el logro de los objetivos.- Registrar las tareas realizadas en el software de Help Desk...

  • Analista Contable Senior

    hace 3 semanas

    Rosario, Argentina Consultores De Empresas A tiempo completo

    Importante empresa busca un analista contable para incorporar en su equipo de trabajo.Los horarios de trabajo serían de 8 a 17 de lunes a viernes con 1 hora de descanso y comida incluida por jornada laboral. Incluye medicina prepaga.REQUISITOS PARA APLICAR AL PUESTOHaber estudiado carreras afines (Contador Público, Administración de Empresas, etc).Tener 2...

  • Service Desk Analyst

    hace 5 meses

    Rosario, Argentina Endava A tiempo completo

    **Responsibilities**: - Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures. - Advise customers on appropriate course of action and timelines using a professional, customer-oriented language. - Act as an interface between customers and Endava support teams. - Collaborate with...

  • Service Desk-service Desk Analyst-tl

    hace 3 semanas

    Rosario, Argentina Endava A tiempo completo

    **Company Description** Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...

  • Lead Product Analyst

    hace 1 mes

    Rosario, Argentina AgileEngine A tiempo completo

    About AgileEngineAgileEngine is a top-ranked dev shop according to Clutch and one of the Inc. 5000 fastest-growing companies in the US. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.Job DescriptionWe are seeking a skilled Lead Product Analyst to join our team. As a key member of our...

  • Analista Contable Senior Rosario

    hace 2 semanas

    Rosario, Argentina Neuralsoft A tiempo completo

    Nos encontramos en la búsqueda de un Analista Contable.Lugar: Rosario, Santa FeImaginate: Llevando adelante la correcta liquidación de impuestos de todas las empresas, asegurando la actualización del sector en lo que refiere a los cambios en normas fiscales.Desarrollando y optimizando procesos administrativos contables, fiscales y del sistema que permitan...

  • Sr Fp&a Analyst

    hace 2 meses

    Rosario, Argentina 1840 & Company A tiempo completo

    We are currently seeking onsite **Sr FP&A Analyst** to join our team in **Argentina, Rosario.** **Job Overview** **Responsibilities** - Support the monthly management reporting process and work closely with the Accounting teams to ensure a smooth monthly financial close. - Be a champion of data accessibility, accuracy and quality - investigate variances...

  • Sr Fp&a Analyst

    hace 2 meses

    Rosario, Argentina 1840 & Company A tiempo completo

    We are currently seeking onsite **Sr FP&A Analyst** to join our team in **Argentina, Rosario.** **Job Overview** **Responsibilities** - Support the monthly management reporting process and work closely with the Accounting teams to ensure a smooth monthly financial close. - Be a champion of data accessibility, accuracy and quality - investigate variances...

  • Sr Fp&a Analyst

    hace 2 meses

    Rosario, Argentina 1840 & Company A tiempo completo

    We are currently seeking onsite **Sr FP&A Analyst** to join our team in **Argentina, Rosario.** **Job Overview** **Responsibilities** - Support the monthly management reporting process and work closely with the Accounting teams to ensure a smooth monthly financial close. - Be a champion of data accessibility, accuracy and quality - investigate variances...

  • Sr Fp&a Analyst Argentina

    hace 3 meses

    Rosario, Argentina 1840 & Company A tiempo completo

    We are currently seeking onsite **Sr FP&A Analyst** to join our team in **Argentina, **Rosario**.** **Job Overview** **Responsibilities** - Support the monthly management reporting process and work closely with the Accounting teams to ensure a smooth monthly financial close. - Be a champion of data accessibility, accuracy and quality - investigate...

  • Reporting Analyst

    hace 5 meses

    Rosario, Argentina RWS A tiempo completo

    RWS The Enterprise Internationalization Group (EIG) is part of the RWS Group, a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are...

  • Analista de Control de Gestión Sr

    hace 2 semanas

    Rosario, Argentina ms Capital Humano A tiempo completo

    Su misión principal será velar por el seguimiento y control de la gestión de las diferentes unidades de negocios de modo de garantizar el cumplimiento del Plan de trabajo establecido. Entre sus principales tareas se encontrará: - Confeccionar, dar seguimiento y comunicar KPIs; confeccionar tableros de control; presentar información contable y...

Senior Help Desk Analyst

hace 5 meses

Rosario, Argentina Flexiti Financial A tiempo completo

**About Us**

Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply.

At Flexiti, we work hard, we love what we do, and we have some fun along the way If you are looking for an energizing and innovative work environment with great people and big ideas, we’d love to have you join us

**Senior Help Desk Analyst**

Flexiti is looking for a Senior Help Desk Analyst to join its IT team. Supporting the Contact Center operations, the Senior Help Desk Analyst will provide first and second level support, as well as lead and coordinate IT Support initiatives. This role requires the ability to work a flexible schedule, extended hours, and occasional weekends.

**What you will be doing**:

- Lead and coordinate IT Support initiatives, ensuring alignment with overall IT strategy and business objectives.
- Collaborate with the IT Support Manager in the development of IT policies, procedures, and standards.
- Participate in the creation and maintenance of IT documentation, procedures, and user guides.
- Utilize the company’s issue tracking system to document customer contacts, issues, and requests. Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
- Adhere to workflow and service level expectations between teams to resolve issues in a timely manner. Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds.
- Mentor and provide guidance to junior IT Support staff, promoting a culture of continuous learning and improvement.
- Utilize IT knowledgebase as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues reviewing, revising, and submitting changes to knowledgebase articles as needed.
- Works a flexible schedule, including on-call support.
- Understand applicable company policies, procedures and other job-specific instructive documents and materials

**Why you would love to work here**:

- You’ll be a part of an award-winning, fast-growing company
- Our innovative culture promotes on-going learning opportunities with training and mentorship
- Competitive compensation package commensurate to experience plus benefits
- Comprehensive drug/medical/dental insurance
- A new and vibrant office environment and remote working capability

**What you should have**:

- 3+ years of related work experience in a technical service environment required.
- Relevant technical certifications such as MCP, MCSA, HDI-CSR, CCNP, Network + and/or A+ Certification strongly preferred.
- Familiarity with ITIL principles and project management methodologies.
- Advanced knowledge of IT systems, networks, and related technologies.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Excellent communication and leadership skills, with the ability to mentor junior staff and collaborate effectively with various stakeholders.
- Experience in a Contact Center environment is highly desirable.
- Good understanding of Active Directory, and experience performing basic functions such as account creations, permissions and password changes required.
- Good understanding of networking in an enterprise environment and experience performing effective network troubleshooting required.
- Good understanding of Citrix XenApp and Citrix Management Console required.
- Good understanding of Exchange required.
- Must be team oriented and have superior customer service/communication skills.
- Ability to adjust to changing priorities, circumstances and direction required.
- Ability to quickly understand problems identified and select appropriate resolution.
- Strong interpersonal skills and ability to communicate clearly orally and in writing.
- Effective performance with minimum supervision.
- Ability to handle multiple tasks simultaneously.
- Ability to work a flexible schedule, extended hours, and occasional weekends required.
- Occasional On-Call duty required.
- Advanced English level.