Service Desk Analyst

hace 4 meses

Rosario, Argentina Endava A tiempo completo

**Company Description**
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

As a Service Desk Analyst you will be part of a global team, having the chance to grow your skills and learn new ones.

**Responsibilities**:

- Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures.
- Advise customers on appropriate course of action and timelines using a professional, customer-oriented language.
- Act as an interface between customers and Endava support teams.
- Collaborate with internal/external departments to deliver a high-quality service.

**Qualifications**
- Advanced English language skills - mandatory
- Passionate about technology (we will teach you the rest)
- Strong communication, problem solving and interpersonal skills.
- Open to working with demanding customers and deliver to tight deadlines.
- Adaptable and good team player

**Additional Information**
Discover some of the global benefits that empower our people to become the best version of themselves:

- ** Finance**: Competitive salary package, share plan, value-based recognition awards, referral bonus;
- ** Career Development**: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- ** Learning Opportunities**:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- ** Work-Life Balance**: Hybrid work and flexible working hours, employee assistance programme;
- ** Health**: Global internal wellbeing programme, access to wellbeing apps;
- ** Community**: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

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