Client Success Associate
hace 3 semanas
**Description**
They are responsible for onboarding clients, proving the concept of Steer services, and stimulating client engagement of products that are used by large client teams
Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Steer subscription; resulting in customer satisfaction, retention, and growth
Introduce Steer services and capabilities to new clients and communicate value to decision makers
Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their Steer subscriptions
Collaborate with internal Steer Health partners to overcome obstacles and maximize the value Steer delivers to clients
Identify approaches that address the client’s operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics
Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs
**Requirements**:
- 0 - 1 year relevant professional and/or internship experience
- Bachelor’s and/or Master’s degree
- Proven track record of success fueled by a passion for delivering value to clients
- Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills
**Benefits**
We offer a highly competitive rewards and benefits package
When you join our team, you’ll have access to a vast array of benefits to help you live your life well
**Speak with the employer**
+91 9876543210
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