Supervisor, Client Support

hace 1 mes


San Miguel De Tucuman, Argentina Sovos Compliance A tiempo completo

**Build your future with Sovos.**

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

**The Work You'll Do**:
In this role, we are looking for someone who can lead a team. You will supervise members of the Support team and be responsible for ensuring that all services are successfully supported in a timely fashion while delivering an outstanding customer service experience. You should be an individual who is passionate about client service and leading others, is extremely detail oriented and organized, and is an excellent communicator.
- More specifically you will:_
- Responsible for interviewing, hiring, training, coaching, mentoring, assigning work, appraising performance, rewarding, and disciplining employees
- Monitor team execution of client projects, including execution of activities, status reporting, issue management, and client service level outcome alignment
- Provide assistance to the team in resolving client issues
- Monitor client activities to ensure timely completion of tasks
- Manage client escalations, including timely case review and regular push communications to internal stakeholders
- Leads team to successful completion of department goals
- Reports on client utilization and other efficiency and quality metrics
- Demonstrate initiative, drive and determination to achieve results, success and growth.
- Act with integrity and demonstrates ethical behavior in all matters with all stakeholders
- Adhere to a culture of professionalism, operational excellence and drive for results
- Maintains a high level of energy, enthusiasm, engagement and commitment to action
- Demonstrate a high degree of self-awareness and commitment to personal development and learning
- Assume and executes additional responsibilities as assigned

**What We Need From You**
- Ability to manage multiple tasks concurrently and actively manage tasks to completion
- Must have advanced English communication skills, this role involves heavy client interaction
- High comfort level using Microsoft Excel, Word, etc.
- Great team player who is passionate about technology and helping others
- Excellent written and verbal communication skills - this role does involve talking to users

**What Does Sovos Offer You?**
- The tools to enhance your life - because we want you to enjoy your life outside of work and inside_
- Mentoring Programs
- Management Bootcamps and Development Trainings
- Yearly performance reviews where compensation and performance are assessed and rewarded generously
- Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well
- Generous time off and benefits

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

**Company Background



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