Software Support Analyst
hace 7 meses
**Build your future with Sovos.**
If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. Why should you join our team? See below:
- Diversity, Equity, and Inclusion: We believe in empowering every Sovosian with DEI awareness that allows them to think, engage and act in a way that promotes a sense of inclusion and belonging for their co-workers.
- Flexibility: We value our employees and recognize the importance of work/life balance. There are at home or in-office opportunities available.
- Internal Opportunities: Each member of our team will be able to participate in the bi-annual or annual performance reviews, WholeLiving, Women’s Alliance, Book Club, Sovos Around the World, and many other career advancement opportunities.
- Benefits: Flexible Time Off, Progressive Wellness Program, Tuition Reimbursement, Generous 401k Match, Paid Family Leave, Company-seeded and matched HSA (Health Savings Account)
**The Work You'll Do**:
This is a great role for early-career professionals who have a technical background and want to take the next step. This position offers the ability to learn new and complex problem-solving hacks, all while working on a successful team that are there to help whenever you need it. You will get the tools necessary to grow into upper-level roles that will help our customers with the most difficult of issues.
More specifically you will:
- Assist clients with data file imports as well as the creation of custom reports of their information.
- Provide training and guidance to clients as well as internal staff for our products and services.
- Troubleshoot the creation and modification of more complex client tax forms (NOTE: tax industry background is not required).
- Interact and help with clients, internal and external regarding their issues including status updates, training, and issue resolution.
- Assist other members of team with client outreach projects throughout the year.
**What We Need From You**
- Ability to manage multiple tasks concurrently and actively manage tasks to completion
- High comfort level using Microsoft Excel, Word, etc.
- Advanced English communication skills; both written and verbal
- Great team player who is passionate about technology and helping others
- Excellent written and verbal communication skills - this role does involve talking to users
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
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