Reg & Compliance Customer Support Analyst

hace 3 meses

Buenos Aires, Argentina S&P Global A tiempo completo

**About the Role**:
**Grade Level (for internal use)**: 07 Job Description

**About the Role**:
**The Team**:
As part of the Client Services team, you will work closely with various business functions including sales, operations, and product development to ensure our clients have a seamless experience with Counterparty Manager.

**Responsibilities and Impact**:
Ensure customers of Counterparty Manager receive first-class service consistent with S&P Global’s expectations.

Actively speak with customers to ensure they understand how to use the functionality of the Counterparty Manager product suite and understand the full capability of Counterparty Manager

Understand client mapping requirements for data, API, and questionnaire purposes and facilitate entering that information into the system.

Provide front-line daily support for all clients including capture of bugs and enhancements.

Coordinate with various internal business functions, including sales, operations, and development, to resolve client queries.

**Compensation/Benefits Information**:
Final base salary for this role will be based on the individual’s geographic location, experience level, skill set, training, licenses, and certifications.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits.

**What We’re Looking For**:
**Basic Required Qualifications**:
Ability to work independently while still interacting within an integrated team structure.

Experience with Microsoft Suite of products (Excel, Word, Outlook, etc.)

Personal initiative and ability to prioritize and multi-task efficiently and effectively.

Bachelor’s degree and experience in Client Support is a plus.

Ability to work a hybrid schedule out of the Buenos Aires (Flexible 2 days a week in the office)

Fluent English speaker.

**Additional Preferred Qualifications**:
Great listening skills and responses.

Organized and diligent.

Strong analytical and interpersonal skills.

Knowledge of additional foreign languages is a plus.

**Right to Work Requirements**:
This role is limited to persons with indefinite right to work in Argentina.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.

**Diversity, Equity, and Inclusion at S&P Global**:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opp

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