Front Office Manager

hace 1 semana

Buenos Aires, Argentina Minor Hotels A tiempo completo

**Minor Hotels** is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands - Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of **Minor Hotels**, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

**What will be your mission?**:
As **Front Office Manager** you are in charge of managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department.

**What will you do?**:

- Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meet guests and customers when they arrive and ensure they are settled in their rooms.
- Maintain professional, open and honest communication to assist guests and make accurate bookings.
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensure that all daily tasks are completed accurately and in a timely manner.
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting.
- Effectively manage team roster to meet budgets.
- Support Hotel Manager with recruitment.

**What are we looking for?**:

- Minimum 2 years of experience at a supervisor level within a Hotel environment
- Exceptional people management skills, with the ability to lead and motivate a diverse team.
- Excellent written and verbal communication skills in English.
- Exceptional customer service skills and an unwavering positive attitude.
- Understanding of Trust accounting.
- A passion for delivering exceptional, pro-active customer service.
- Availability to work a variety of shifts, including weekends and public holidays if required.

**Why choose us?**:
At **Minor Hotels Europe & Americas** we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

- Worldwide experience - diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

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