Consumer Care Leader
hace 3 semanas
En Cervecería y Maltería Quilmes nos encontramos en la búsqueda de personas dinámicas que buscan desafíos constantes y sueñen en grande.
**Responsabilidades e atribuições**
El Consumer Care Leader será responsable de la supervisión de la operación de Consumer Care para LAS bajo los lineamientos del programa Global.
Llevará adelante las rutinas con el equipo Global para alinear WOW y prioridades para la zona. Será el nexo con los equipos locales para la correcta definición de proceso de escalación y resolución de casos.
Tendrá un rol activo en el seguimiento de los SLAs y cumplimiento de KPIs establecidos; verificar la correcta implementación de la matriz de escalación para cada uno de los pilares del programa y la resolución de casos críticos; revisión de reportes de social listening para detectar riesgos y oportunidades; seguimiento de las solicitudes de DSR - Consumer Data Subject Request; detección gaps/dolores de la operación y propone mejoras para una mejor experiência del consumidor con el care center.
**Requisitos e qualificações**
Universitario completo (título indistinto)
Inglés intermedio/avanzado.
Experiência en proyectos de atención al consumidor.
**Informações adicionais**
En Cervecería y Maltería Quilmes, nuestro sueño de unir a la gente por un mundo mejor refleja nuestro esfuerzo por cultivar un ambiente inclusivo y diverso en el que la meritocracia y la igualdad de oportunidades prevalezcan por sobre cualquier característica de género, raza, religión o cualquier elección de índole personal
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