Alizent - Application Service Expert

hace 4 semanas


Munro, Argentina Air Liquide A tiempo completo

**How will you CONTRIBUTE and GROW?**:

- Assist functionally and technically users with contractual commitments of the use of solutions
- Update incidents and communicate timely to the customer about progress,
- Examine the cause of incidents and establish a diagnosis
- Provide a temporary solution when a permanent solution is not possible
- Escalate, in a timely manner, the more complex issues to L3 support / 3rd party providers.
- Carry out, implement and monitor action plans aimed at continuous improvement of the service (improve solution and customer knowledge, reduction of incidents, increase resolution ratio/s )
- Set up and monitor key activities of the solution within its ecosystem to improve the operational performance of the customer.

**__________**:
**Are you a MATCH?**:

- University degree or college diploma (3 years after high school) in information technology or computer science.
- Relevant experience in testing, troubleshooting and systems support activities.
- Good knowledge on network architecture / configuration
- Good knowledge of SQL Server database systems
- Good knowledge of scripting languages ( _PowerShell, _PL/SQL and TSQL).(optional)
- Familiarity with cloud hosting, maintenance and management, especially on AWS ecosystem (a plus)
- Customer oriented.
- Good communications skills.
- Hungry and keen to learn with a positive attitude and can-do attitude
- Sense of leadership and ability to work in a team
- Good analytical skills
- Willingness to be on a 24/7 on-call rotation.
- English mandatory (C1 or higher equivalent level)

Having the following would be great assets:

- Experience in smart mobility devices; troubleshooting and management.
- Experience with the Google tools (Gmail, Drive, Docs, Sheets, Google+)
- Experience in smart integration on mobile devices.
- French oral and/or written
- ITIL Certified

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.


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