OTC Director

**How will you CONTRIBUTE and GROW?**:
The Order to Cash Director reports directly to the BSC Director. The Order to Cash Director will be responsible for managing the Accounts Receivable and Credit teams in the Business Service Center. As the BSC serves additional countries, the role will expand to Billing and Collections.
Job Responsibilities
- Run efficient and cost-effective account receivable related transactions within the BSC
- Ensure compliance with accounting standards, Group policy, deadlines and internal control practices in line with continuous improvement (‘CI’) initiatives
- Facilitate efficient communication between the different teams (Credit, Collection and Cash Application),
- Guarantee objectives and priorities set with clients are respected
- Ensure compliance with Service Level Agreements set with clients
- Perform analysis of key performance indicators, follow-up on relevant action plans
- Pursue continuous improvement of the end-to-end process (role of Business Process Owner) in collaboration with CI team

**Accounts Receivable and Cash Application**:

- Ensure all payments are correctly applied and cashed:

- Manage EFT/EDI payments, online banking, checks and credit cards (daily and monthly).
- Provide technical assistance to cash app specialists and answer their questions to ensure that all payments received are applied correctly.
- Follow-up on payments received without attached details.
- Responsible for the month-end/year-end process of the receivable cycle:

- Coordinate the work of the cash app specialists as well as the various stakeholders involved in the month-end process in order to meet the closing deadlines.
- Support and assist the cash app specialists in the accomplishment of their month-end tasks (priorities, planning, technical and other assistance).
- Close the Sales and Receivables module in Oracle.
- Performs month-end/year-end analysis of accounts receivable and produces the reports required in this regard (DSO, Top Customers, bad debts and others).
- Maintain credit card updates / PCI compliance:

- Ensure the team works in compliance with PCI standards regarding the processing of client credit cards and maintains national policies to this effect.
- Participates in and takes charge of special projects related to accounts receivable, in order to improve working capital:
**Team Management**:

- Motivate staff and create a good work environment with an open communication
- Manage resource allocation
- Achieve established quality standards by communicating job expectations, providing direction on priorities and monitoring individual and team performance
- Review monthly targets with team leaders and ensure the accuracy and integrity of the information produced in order to report to BSC Director
- Ensure a link between O2C delivery team, BSC Director and identified point of contact for affiliates
- Ensure compliance with deadlines set by the Group
- Organize teams according to priorities (face high/low activity)
- Manage employee leaves to ensure business service continuity
- Is responsible for updating documentation for any changes in teams organization or in accounting process

**Performance Management**:

- Manage key performance indicators, proposes and follow-up on relevant action plans
- Propose and follow-up on improvement/efficiency projects

**Customer Satisfaction**:

- Exhibit customer-service mentality and take personal responsibility for resolving customer service problems in a timely manner.
- Ensure all communications
- are answered within 24 hours and provide customers with ongoing feedback until issue is resolved and corrective action has occurred

**Continuous Improvement**:

- Commit to the enhancement of one's professional abilities through the resources available
- Participate in the implementation and development of quality programs.
- Comply, without exception, with all Air Liquide Human Resource Policy and Procedures.
- Comply, without exception, with all safety regulations and guidelines while on Company or customer property; perform work with the utmost regard for the safety and health of all involved.

**__________**:
**Are you a MATCH?**:
**Education**:

- Bachelor degree in Accounting or Business related field

Experience/Certifications
- 5+ years of progressive experience in Accounting or Accounts Receivable department
- Strong knowledge of OtoC processes, procedures, controls and best practices
- Proven business skills especially in general business practices

Language Requirements
- Strong English language proficiency is required. [C1]
- French language preferred [Level: B1/B2]
- Spanish mandatory

Knowledge and Skills
- Customer mindset
- Results oriented
- Highly organized with ability to manage multiple, competing priorities
- Ability to work in a true international environment - flexibility and cultural sensitivity
- Strong interpersonal and communication skills
- Ability to manage large groups of people.
- Exceptional team man