OTC Manager

**How will you CONTRIBUTE and GROW?**:
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Air Liquide’s ambition is to lead its industry, deliver long term performance and contribute to sustainability thanks to a customer-centric transformation strategy relying on operational excellence, selective investments, open innovation and a network organization. Air Liquide has identified three major trends which represent growth opportunities, and among them digitization.
Air Liquide's Business Service Center (BSC) comprises a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service focused on defined business functions. Initially the BSC will support the North America (‘NAM’) cluster and will take on support of the Latin America (‘LATAM’) cluster in a later phase.
Air Liquide's Shared Services workforce is a dedicated team of people who provide services that have previously been found in more than one part of the organization or group; thus, the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider.
The **Order to Cash Manager **reports directly to the OTC Director. The Order to Cash Manager will be responsible for managing the Accounts Receivable and Credit teams in the Business Service Center. As the BSC serves additional countries, the role will expand to Billing and Collections.

**Responsibilities**:

- Run efficient and cost-effective account receivable related transactions within the BSC
- Ensure compliance with accounting standards, Group policy, deadlines and internal control practices in line with continuous improvement (‘CI’) initiatives
- Facilitate efficient communication between the different teams (Credit, Collection and Cash Application),
- Guarantee objectives and priorities set with clients are respected
- Ensure compliance with Service Level Agreements set with clients
- Perform analysis of key performance indicators, follow-up on relevant action plans
- Pursue continuous improvement of the end-to-end process (role of Business Process Owner) in collaboration with CI team

**Accounts Receivable and Cash Application**
- Ensure all payments are correctly applied and cashed:

- Manage EFT/EDI payments, online banking, checks and credit cards (daily and monthly).
- Provide technical assistance to cash app specialists and answer their questions to ensure that all payments received are applied correctly.
- Follow-up on payments received without attached details.
- Responsible for the month-end/year-end process of the receivable cycle:

- Coordinate the work of the cash app specialists as well as the various stakeholders involved in the month-end process in order to meet the closing deadlines.
- Support and assist the cash app specialists in the accomplishment of their month-end tasks (priorities, planning, technical and other assistance).
- Close the Sales and Receivables module in Oracle.
- Performs month-end/year-end analysis of accounts receivable and produces the reports required in this regard (DSO, Top Customers, bad debts and others).
- Maintain credit card updates / PCI compliance:

- Ensure the team works in compliance with PCI standards regarding the processing of client credit cards and maintains national policies to this effect.
- Participates in and takes charge of special projects related to accounts receivable, in order to improve working capital:
**Team Management**
- Motivate staff and create a good work environment with an open communication
- Manage resource allocation
- Achieve established quality standards by communicating job expectations, providing direction on priorities and monitoring individual and team performance
- Review monthly targets with team leaders and ensure the accuracy and integrity of the information produced in order to report to BSC Director
- Ensure a link between O2C delivery team, BSC Director and identified point of contact for affiliates
- Ensure compliance with deadlines set by the Group
- Organize teams according to priorities (face high/low activity)
- Manage employee leaves to ensure business service continuity
- Is responsible for updating documentation for any changes in teams organization or in accounting process

**Performance Management**
- Manage key performance indicators, proposes and follow-up on relevant action plans
- Propose and follow-up on improvement/efficiency projects

**Customer Satisfaction**
- Exhibit customer-service mentality and take personal responsibility for resolving customer service problems in a timely manner.
- Ensure all communications
- are answered within 24 hours and provide customers with ongoing feedback until issue is resolved and corrective action has occurred

**Continuous Improvement**
- Commit to the enhancement of on