Order to Cash
hace 5 días
**How will you CONTRIBUTE and GROW?**:
The Order to Cash Team Lead reports directly to the OTC Supervisor. This position will be responsible for leading the Accounts Receivable, Billing or Credit and Collections teams in the Business Service Center. As the BSC serves additional countries the role will expand accordingly.
The primary purpose of this position is to be 1st line manager for a team in charge of:
Processing customer invoices and credit notes while working on clear any exception in the process.
collecting money from customers by submitting statement of account, dunning unpaid amounts.
Push for continues improvement. Drive and sponsor actions to improve processes
Ensure compliance with accounting standards, Group policy, deadlines and internal control
Identify key performance indicators for team management and ensure Service Level agreement is met
Responsible for reporting out process metric, explain desviation and make recommendations to meet targets
Region/Country 1st scalation contact.
Responsible for updating Business Service Center desktop procedures periodically
Respects all Air Liquide safety policies, procedures and programs.
Responsible for policy and internal control observance during the execution of the activities. Ensure remediation plans are identified as needed, Drive execution of those.
Subject matter expert. Plan new joiners training and onboarding. Train new joiners and be focal point for team members.
Initial point of contact for business service center stakeholders
Estimate resource needs within the Team to ensure efficient/effective process execution
Ensurre Corporate reporting is delivered on time
**__________**:
**Are you a MATCH?**:
3+ years experience in finance area is required. Account receivables is preferred.
1+ year experience team activity coordination
College degree required
Finance, Accounting, or Business Management degree preferred
English language proficiency is required. [B2]
Portuguese language preferred A1/A2
Spanish mandatory
French language preferred [Level: B1/B2]
Experience in a multi-national company desirable
Experience in a shared service center desirable
Oral and written communication skills
Digital mindset for systems automation and connectivity
Continuous improvement experience for process improvements
ERP (SAP, Gideon, Dynamic 365, Oracle) experience desirable
Customer service mentality
Be open to feedback
Organisation and delegation.
**Our Differences make our Performance**
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
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