Order to Cash

**How will you CONTRIBUTE and GROW?**:
AR11720-ALABS Air Liquide Americas Business Services S.R.LYour role as Billing & Invoicing Team Lead is to lead the billing and invoicing team to complete customer invoicing process in a timely and accurate manner ensuring billed revenue is maximized and within the parameters of internal controls and the Company's strategic goals with 100% compliance.
As a team leader, you will be the first line of escalation for clients and colleagues and will be responsible for driving accuracy standards across the team. Line management responsibility of a team of billing coordinators and billing assistants. In addition, support in technical expertise and on-the-job training for team members, stakeholder management - building excellent relationships with clients and suppliers in order to process accurate and timely bills. Reporting for clients, internal team and internal stakeholders (i.e. partners)
Identification of efficiencies for future ways of working.

**Responsibilities**:

- The primary purpose of this position is to be 1st line manager for a team in charge of:

- Processing customer invoices and credit notes while working on clear any exception in the process.
- Push for continues improvement. Drive and sponsor actions to improve processes
- Ensure compliance with accounting standards, Group policy, deadlines and internal control
- Identify key performance indicators for team management and ensure Service Level agreement is met
- Responsible for reporting out process metric, explain deviation and make recommendations to meet targets
- Region/Country 1st escalation contact.
- Responsible for updating Business Service Center desktop procedures periodically
- Respects all Air Liquide safety policies, procedures and programs.
- Responsible for policy and internal control observance during the execution of the activities. Ensure remediation plans are identified as needed, Drive execution of those.
- Subject matter expert. Plan new joiners training and onboarding. Train new joiners and be focal point for team members.
- Initial point of contact for business service center stakeholders
- Estimate resource needs within the Team to ensure efficient/effective process execution
- Ensure Corporate reporting is delivered on time

**__________**:
**Are you a MATCH?**:
**Qualifications**
Education

- Finance, Accounting, or Business Management bachelor degree

Language Requirements

- English language proficiency is required. [B2]
- Spanish mandatory

Knowledge and Skills

- 4+ years experience in Billing
- 1+ years in a leadership position is desirable
- Knowledge of Google environment preferred
- SAP & Oracle knowledge preferred
- Experience in a multi-national company desirable
- Experience in a shared service center desirable
- Oral and written communication skills
- Digital mindset for systems automation and connectivity
- Continuous improvement mindset for process improvements

**Nuestras diferencias hacen nuestro desempeño**

En Air Liquide, tenemos el compromiso de construir un lugar de trabajo diverso e inclusivo que abarque la diversidad de nuestros empleados, clientes, pacientes, partes interesadas de la comunidad y culturas de todo el mundo.

Damos la bienvenida y consideramos las solicitudes de todos los solicitantes cualificados, independientemente de su procedencia. Creemos firmemente que una organización diversa abre oportunidades para que las personas expresen su talento, tanto de forma individual como colectiva, y ayuda a fomentar nuestra capacidad de innovar al vivir nuestros fundamentos, actuar para nuestro éxito y crear un entorno atractivo en un mundo cambiante.

**Our Differences make our Performance**

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.