OTC Cash App Manager
hace 6 días
**How will you CONTRIBUTE and GROW?**:
**Interface with Dispute Management, Credit and Collections, branch operations and other associates within the Company to troubleshoot and resolve customer payment discrepancies**
**Oversee deposit reconciliations to the lockbox bank accounts and systems, as well as other month-end procedures.**
**Oversee Specialists related to the research and resolution of unapplied cash receipts and postings to customer accounts, including payments made by credit card, lockbox and branch deposits.**
**Oversee Specialists related to the research and maintenance of customer relationships in order to improve the automated identification of customer payments.**
**Monitor/measure customer payment performance, including monthly metrics.**
**Provide leadership and direction to Cash Applications teams, comprising approximately 20-40 associates and 1-2 supervisors**
**__________**:
**Are you a MATCH?**:
**o Develop and conduct Approve training programs content and ensure training plans are executed to new and existing employees within the Cash Applications Department, including onboarding of associates,**
**as well as technical and process training.**
**o Provide guidance and oversight of staff activities related to the research and resolution of customer payment issues; ensure follow-through / resolution of the root cause.**
**o Develop staff through goal-setting, evaluations, feedback, discipline and on-going coaching to ensure activities are performed within department and Company policy.**
**o Create/measure/monitor customer payment performance, including monthly metrics**
**o Analyze, review and make determinations on how to properly**
**integrate newly acquired businesses into the Company’s cash**
**Special projects and other duties as assigned.**
**Our Differences make our Performance**
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
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