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Destination Services Specialist
hace 4 meses
**Key Job Responsibilities**
Provides counsel to expatriate employees and managers/business partners to facilitate the mobility process. Develops, implements, and evaluates expatriate policies. Resolves benefits issues.
Expatriate Management and Destination Services
- Primary point of contact for expatriates in delivering end-to-end destination services support related to (but not limited to): Immigration, relocation, home search, pre-assignment trips, school search, etc.
- Provides counsel to expatriates on expatriate policy administration and interpretation, allowances payments, destination services processes and procedures.
- Provides oversight and acts as key contact for managers, vendors, stakeholders, HR business partners and other Global Mobility Centers of Expertise for any issues involving destination services
- Coordinates with external vendors to ensure execution of destination services based on contract terms and expatriate policy compliance, if applicable.
- Identifies, investigates, and research complex and unique expatriate issues. Works with management and other groups to develop and assess alternatives and develops solutions recognizing the intent of policy. Implement the recommended solution with effective change management.
- Ensures that the administration of the expatriate services (i.e., including coordinating the move to the region, administering services during the expatriate’s assignment and assisting in the repatriation or re-assignment of the employee at the end of the term) are carried out in accordance to policies and guidelines, and are applied in a consistent and standardized manner across the region.
- Address more complex expatriate queries and escalates as required.
- Provide support on Global Mobility projects and other activities.
Vendor and Customer Management
- Ensures that services provided to customers comply with service levels agreements.
- Ensures resolution of both internal and external customer requests, queries and complaints to provide a high level of customer service necessary to support the achievement of defined Team and company goals.
- Builds and develops strong collaborative working relationship with the various stakeholders: expatriates, host HR management, business unit management and Global Mobility Center of Expertise.
- Ensures resolution of both internal and external customer requests, queries and complaints to provide a high level of customer service.
- Seeks and provides feedback to contacts and customers on process improvements.
- Processes Invoice payments to vendors
**Required Qualifications**:
- Bachelor’s degree graduate, preferably in HR, Business or related field
- Minimum 2 years of relevant experience, with strong background in customer support
- Can quickly build relationships to ensure collaboration with expatriates, management, HR partners and vendors
- Ability to work with a multi-cultural and multi-level group of clients
- Demonstrated ability to manage changing priorities and work in an extremely fast-paced environment
- Excellent analytical, communication (verbal and written) and interpersonal skills
- Solid organization and planning skills that display quality mindset and work habits
- Ability to follow simple and complex work instructions
- High level of ethical and moral decision-making abilities
- Proficiency in MS Word, Excel and PowerPoint
**Relocation Options**:
Relocation** will not be **considered.
**International Considerations**:
Expatriate assignments** will not be **considered.
Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.
Chevron participates in E-Verify in certain locations as required by law.
