Service Management Support- Senior
hace 2 semanas
La persona a cargo será responsable la gestion de escalamientos desde Service Desk y Yammer durante el horario laboral de EE.UU. Entre sus principales tareas se encuentran: - Desarrollar y mejorar los procesos de Service Desk a través de un enfoque basado en datos. - Coordinar el cronograma y la introducción de todos los nuevos elementos del alcance de la Mesa de Servicio. - Coordinar las fases de descubrimiento, planificación, implementación y evaluación de preparación para los nuevos elementos/proyectos del alcance de la mesa de servicio. - Apoyar la entrega de proyectos de Continuidad de Negocios de ISA. - Administre las licencias de software y el costo respectivo para garantizar un cobro adecuado.
**Requisitos**:
**Skills Mandatorios**: - Gestión de mesa de servicio - Gestión de servicios de TI - Office 365 - Experiência en resolución de problemas - Redes, hardware y tecnologías de la nube Skills deseados (no mandatorios) - Conocimiento o certificación de la nube Azure / AWS / Google - Certificado ITIL V4 Foundation Nível de Idioma: Inglés Beneficios (Ej. Home Office): Home Office Horario de Trabajo: 9 a 18hs ARG Lugar de trabajo post pandemia (dirección): actualmente, 100% remoto. Posibilidad de asistencia presencial eventual en las oficinas del cliente en CABA. Posibilidad de trabajo 100% remoto desde cualquier provincia.
Beneficios
- Relación de dependencia con ITPS One por tiempo indeterminado siendo asignado a una diversidad de proyectos desafiantes e innovadores. - Prepaga de primera línea para Grupo Familiar (OSDE). - Programa de Referidos. - Programa de Inglés. - Club ITPS - Plataforma de Beneficios Exclusiva. - Seguro de vida adicional. - Home Office sujeto a políticas del cliente. - Excelente remuneración acorde a mercado
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