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Service Delivery Expert
hace 1 semana
PST.AG is seeking a skilled and experienced professional to support our team in customer management and delivery.
Key Responsibilities:- Customer Engagement: Creating and resolving customer cases, ensuring seamless support.
- Ticket Resolution: Initiating, tracking, and reviewing tickets for efficient resolution.
- Appointment Scheduling: Arranging and organizing appointments and documenting their content.
- ERP System Management: Creating and managing offers, invoices, and other documents from an ERP-System.
- Other responsibilities include customer care, process documentation, workflow management, and marketing/social media.
- Bachelor's degree in a relevant field.
- At least 5 years of experience in customer-facing roles.
- Background in sales, marketing, or customer service.
- Excellent organizational skills and ability to work efficiently.
- Strong project management and coordination skills.
- Must be able to work Central European Time (CET).
This position offers the opportunity to work in a dynamic, international environment and deliver exceptional customer experiences.
