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hace 1 mes

Buenos Aires, Argentina Galderma A tiempo completo

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients and the healthcare professionals we serve every day. We aim to empower each employee and to promote their personal growth all the while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create unparalleled, direct impact.

**Responsibilities**
- Implement IT user support plans and processes to effectively resolve user hardware and software problems, complaints and queries
- Provide technical services to internal customers by identifying, prioritizing and confirming resolution of reported problems with desktop, laptop and networked systems
- Deliver activities to install, configure and troubleshoot desktop systems (hardware and software), workstations, servers and network issues
- Consult customers on all aspects of end
- user computing and desktop
- based systems software
- Maintain passwords, data integrity and system security for the desktop environment
- Update hardware inventory using asset management tool, and create and implement software distribution methods and standards
- Install LAN software upgrades including planning, scheduling and testing, and administer day
- to
- day operation and integrity of the Local Ara Network (LAN) software and hardware
- Evaluate new products and technologies to determine impact on existing system configurations
- Implement site surveys to measure satisfaction and implement actions and moves
- Resolve and analyse issues in day
- to
- day delivery and implement practices for IT user support focusing on increasing effectiveness and efficiency
- Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed

**Requirements**:
2 to 6 years experience

Bachelor’s Degree or equivalent experience/qualification