Customer Experience Analyst, App Support Operations

hace 3 semanas


Buenos Aires, Argentina Tools for Humanity A tiempo completo

**About the Company**:
This opportunity would be with Tools for Humanity.

About the Role:

- Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media.
- Communicate effectively and empathetically with internal and external stakeholders.
- Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents.
- Collaborate with our BPO partners to resolve support incidents, escalations and ensure their work meets quality standards.
- Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental teams.

About you:

- Spanish and English proficiency is required
- 2+ years of relevant support analyst experience for a technology company, start up, blockchain, crypto or similar industry
- Excellent written and verbal communication skills
- Experience working with Zendesk, Salesforce or another similar CRM platforms
- Organizational skills and the ability to track multiple projects
- Basic Excel/Sheets skills required
- The ability to wear multiple hats and work in a fast paced and changing environment



  • Buenos Aires, Argentina Worldcoin A tiempo completo

    **About the Company**: About the Role: - Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media. - Communicate effectively and empathetically with internal and external stakeholders. - Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and...

  • Operations Analyst

    hace 7 días


    Buenos Aires, Argentina Hansen Technologies A tiempo completo

    **Operations Analyst (Buenos Aires, AR - Remote/Hybrid)** **About us**: Hansen Technologies is a leading global provider of billing, transaction management, and customer care solutions for the Utilities, Pay TV, and Telecommunications industries. With 33 offices worldwide, we deliver billing solutions to customers in over 80 countries. We are currently...


  • Buenos Aires, Argentina Global Collect Services SRL A tiempo completo

    The Customer Experience Expert is responsible for the operational relationship of customers. He/she is involved in the day to day customers operations providing technical support and training on the use of WorldLine systems and functionalities. **Key Responsibilities - Resolve Customers Technical questions in accordance with service levels - Manage Customer...

  • Operations Analyst

    hace 4 semanas


    Buenos Aires, Argentina Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Sales Operations Manager

    hace 4 semanas


    Buenos Aires, Argentina Sagan A tiempo completo

    Job Title: Sales Operations ManagerLocation: Remote (EST)Work Schedule: Monday - Friday, 9 AM - 5 PM (EST)Job Description:We are seeking a versatile and dynamic Sales Operations Manager to spearhead customer success and operational accountability across Channel Development and Cafe Operations. This role is integral to enhancing our cafe community engagement,...


  • Buenos Aires, Argentina REsimpli A tiempo completo

    We are a pioneering SaaS company transforming the real estate industry with our innovative technology solutions. We’re seeking a dynamic Customer Support Executive to bolster our growing team and deliver superior service to our valued clients. **Responsibilities**: 2. Run interactive software demos, showcasing our product’s unique benefits. 3. Log,...


  • Buenos Aires, Argentina Arkose Labs A tiempo completo

    The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential...


  • Buenos Aires, Argentina Backoffice Abroad A tiempo completo

    **Backoffice Abroad** seeking a motivated and customer-centric individual for the **Customer Support Specialist** position to play a crucial part in ensuring customer happiness and retention by collaborating across various departments, responding to support tickets, and addressing customer inquiries with efficiency and precision. **Responsibilities**: -...


  • Buenos Aires, Argentina Global66 A tiempo completo

    Sé el/la próxim@ CX Onboarding Analyst de Global66, acompáñanos a mejorar la calidad de vida de las personas y empresas a través de productos y servicios financieros tecnológicos.Somos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a...


  • Buenos Aires, Argentina Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Operations Analyst

    hace 4 semanas


    Buenos Aires, Argentina Drixit SRL A tiempo completo

    We are looking for an **Operations Analyst **who will be responsible for coordinating hardware operational activities in Argentina and Brazil, ensuring the processes accomplishment and the achievement of objectives related to customer deliveries, and product quality. This role requires a highly methodical and organized individual. - Manage requests for...


  • Buenos Aires, Argentina Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading provider of on-demand SEO and digital marketing services. Founded in 2012, our company has become renowned as one of the world’s largest providers of outsourced Link-Building, SEO Services, Content Creation, Design, and Video services. _ - With a global reach, we collaborate with over 5,000 agencies to power...


  • Buenos Aires, Argentina LaceUp Solutions, Inc. A tiempo completo

    This is an opportunity for someone who is hungry. You will be brought into a customer service environment where you will be required to be persistent, diligent and inquisitive. If you perform well, you will have the opportunity to grow financially and in responsibility. RESPONSIBILITIES The person we are looking to hire must be able to work in a dynamic a...


  • Buenos Aires, Argentina Citi A tiempo completo

    The Markets Operations Jr Analyst is a responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Makets Operations Jr Analyst serves as the...


  • Buenos Aires, Argentina REsimpli A tiempo completo

    We are looking for a Full-Time Customer Support Representative from Argentina to join our team. To verify that you have thoroughly read the job post, please begin your proposal with the phrase "I AM AWESOME". **IMPORTANT** - Please send a 1-2 min intro video talking about your skills and past experience. **Experience**: - customer support: 1 year...


  • Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Technical Customer Support Specialist (TCSS)**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS)** to join our team and contribute to our mission of...


  • Buenos Aires, Argentina World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • Buenos Aires, Argentina Sagan A tiempo completo

    Job Position: Operations Coordinator - Sales SupportLocation: Remote (EST Timezone)Work Schedule: Monday-Friday, 09:00 AM to 05:00 PM (EST)Job Overview:We are seeking an Operations Coordinator to join our sales team, providing essential support to enhance our sales processes and efficiency. This role is pivotal in conducting research, preparing...


  • Buenos Aires, Argentina Stryker Corporation A tiempo completo

    **What We Want** - ** Talent developers. **Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members. - ** Network builders**. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration. - ** Managers who drive performance.** People who implement...


  • Buenos Aires, Argentina Percona A tiempo completo

    Percona is looking for an ambitious Revenue Operations Specialist to join the growing Revenue Operations Team supporting 150+ users! In this role, you will assist users with day to day issues as well as complete maintenance and enhancement requests across the go to market technology stack. You will partner with the Marketing, Sales and Customer Success Teams...