Customer Service Manager

hace 2 meses

Buenos Aires, Argentina InkAdmin A tiempo completo

**About InkAdmin**

InkAdmin is a fast-growing startup transforming the tattoo industry through a blend of top-notch client management services, digital marketing expertise, and innovative technology. Our mission is to support tattoo artists and studios by providing them with the tools, resources, and client management they need to thrive. As we continue to expand, we’re looking for a **Customer Service Manager** who can help us deliver exceptional service and scale our operations.

**Job Overview**

As our Customer Service Manager, you’ll be the first line of support for our clients, ensuring a smooth, professional, and positive experience with InkAdmin. You will oversee customer inquiries from multiple channels, streamline communication, and continuously look for ways to improve our customer support processes.

A significant portion of your role will involve responding to client questions and requests related to **Meta advertising** (Facebook and Instagram ads), ensuring clients understand campaign performance, metrics, and strategies. Your primary goal is to create a best-in-class customer experience that upholds our brand values and supports InkAdmin’s rapid growth.

**Key Responsibilities**
- **Customer Support & Communication**:

- Serve as the main point of contact for all client inquiries, responding via Instagram, SMS, CRM, and other channels.
- Build and maintain positive relationships with clients by empathizing with their needs, offering solutions, and exceeding expectations.
- Address specific inquiries related to Meta advertising, providing clear explanations and guidance on campaign performance, metrics, and objectives.
- **Process Management & High-Volume Handling**:

- Efficiently manage a high volume of customer interactions across multiple channels without sacrificing response quality.
- Implement and optimize workflows to ensure timely, consistent, and organized communication.
- Prioritize and escalate customer issues as necessary to maintain service level agreements (SLAs).
- **Tech Stack & Tool Management**:

- Use and manage key platforms such as Instagram, Go High Level (CRM), and Meta’s ad platform to ensure smooth and organized handling of client interactions.
- Leverage digital tools to automate repetitive tasks, improve response times, and maintain accurate customer data.
- Continuously improve the usage of these platforms, exploring automation workflows and other tools to streamline support efforts.
- **Problem Solving & Proactive Support**:

- Identify common client issues or questions, especially related to Meta ads, and proactively provide solutions to enhance their experience.
- Collaborate with internal teams to address recurring issues or implement improvements that reduce support requests.
- Proactively identify patterns in customer inquiries and offer suggestions to
- **Data Analysis & Process Improvement**:

- Track, measure, and report on customer service performance, using data to improve response times and efficiency.
- Identify trends and analyze data to recommend changes to support processes, tools, and resources.
- Implement feedback loops and suggest improvements to continually enhance the quality of customer support.
- **Resilience & Emotional Intelligence**:

- Handle challenging customer interactions with patience, professionalism, and empathy.
- Bounce back quickly from tough conversations and stay motivated to provide excellent support in a fast-paced environment.
- Practice self-awareness and emotional regulation to provide consistent and reliable service under all circumstances.

**Key Qualifications**
- **Experience**: 3+ years in customer service or client-facing roles, preferably in a high-growth startup or service-based industry.
- **Empathy & Customer-Centric Mindset**: Demonstrates a genuine desire to understand and solve customer issues, going above and beyond to deliver a memorable experience.
- **Communication Skills**: Exceptional written and verbal communication skills, with the ability to adapt tone and style across multiple channels.
- **Tech Proficiency**: Comfortable with CRM systems (preferably Go High Level), Meta ads (Facebook and Instagram), and other digital tools. Knowledge of automation workflows is a plus.
- **Problem-Solving**: Ability to think proactively and offer solutions, with a strong sense of ownership and initiative.
- **Analytical Mindset**: Familiarity with tracking performance metrics and using data to drive continuous improvement.
- **Resilience & Emotional Intelligence**: Ability to manage stress, handle difficult interactions, and maintain a positive attitude.

**Why Join InkAdmin?**
- **Growth Opportunity**: As a member of a fast-growing startup, you’ll have the opportunity to make a significant impact on our business and grow with us.
- **Collaborative Environment**: Work closely with an ambitious team that values creativity, empathy, and innovation.
- **Flexible & Remote Work**: We value work-life balance

  • Customer Service Manager

    hace 2 meses

    Buenos Aires, Argentina Ecolab A tiempo completo

    At Ecolab, we take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food and healthy environments. The primary focus of the **Customer Service Manager** is to oversee the Customer Service group to ensure customers are set-up and maintained with high quality, efficiency and with adherence to global standards....

  • Senior Customer Service Manager

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Hansen Technologies A tiempo completo

    About the RoleThe Senior Customer Service Manager is responsible for overseeing a global team of support analysts that provide services to Utility CIS customers.Key Responsibilities:Leading a team to ensure staff meets and exceeds service delivery expectations, process adherence, and customer satisfaction.Maintaining SLA adherence and intervening in...

  • Sales and Customer Service Manager

    hace 1 mes

    Buenos Aires, Argentina PlacidWay A tiempo completo

    **About the Role**: We are looking for a motivated and experienced **Sales and Customer Service Manager** to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry. You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture. **Key...

  • Customer Service Representative

    hace 4 semanas

    Buenos Aires, Argentina Junk Maven LLC A tiempo completo

    **Customer Service Representative (Remote - Argentina, Part-Time)** **Company**: Junk Maven **Location**: Remote (Based in Argentina) **Job Type**: Independent Contractor (Remote, Part-Time) **Pay**: $5 - $7 USD per hour (biweekly), based on experience **About Us** Junk Maven is a leading junk removal company based in Northern Virginia, USA. We pride...

  • Customer Service Representative

    hace 3 meses

    Buenos Aires, Argentina Junk Maven LLC A tiempo completo

    **Customer Service Representative (Remote - Argentina, Part-Time)** **Company**: Junk Maven **Location**: Remote (Based in Argentina) **Job Type**: Independent Contractor (Remote, Part-Time) **Pay**: $5 - $7 USD per hour (biweekly), based on experience **About Us** Junk Maven is a leading junk removal company based in Northern Virginia, USA. We pride...

  • Customer Service Representative

    hace 3 meses

    Buenos Aires, Argentina Junk Maven LLC A tiempo completo

    **Customer Service Representative (Remote - Argentina, Part-Time)** **Company**: Junk Maven **Location**: Remote (Based in Argentina) **Job Type**: Independent Contractor (Remote, Part-Time) **Pay**: $5 - $7 USD per hour (biweekly), based on experience **About Us** Junk Maven is a leading junk removal company based in Northern Virginia, USA. We pride...

  • Global Customer Service Manager for Procurement

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Triskel Consulting A tiempo completo

    Triskel Consulting is seeking a highly skilled and experienced Global Customer Service Manager for Procurement to join their team in Greece. This exciting opportunity offers a challenging role with excellent compensation and benefits.About the Role:The Global Customer Service Manager for Procurement will be responsible for managing the entire procurement...

  • Customer Service Manager

    hace 7 meses

    Buenos Aires, Argentina Eleven HR A tiempo completo

    Opportunity: Are you a dynamic and strategic thinker who possesses an impeccable command of the English & Spanish language? Do you excel in team leadership, customer interactions, and ensuring operational excellence? If these qualities resonate with you, we invite you to explore an exciting opportunity that has been tailor-made for your skill set! Position:...

  • Customer Service Engineer

    hace 7 meses

    Capital Federal, Buenos Aires, Argentina Vestas A tiempo completo

    Join Vestas as Customer Service Engineer and will be part of our Service Organization in close contact with the Sales and Product Support departments. Customer Service department is a part of our Service Business Unit and is responsible for servicing all aftermarket customers with spare parts and services of the wind turbines as well as coordinating the...

  • Customer Service Agent

    hace 7 meses

    Buenos Aires, Argentina Fluid Truck A tiempo completo

    At Fluid Truck our top priority is to provide our customers with a world-class experience. The ** Customer Care Specialist** will play a key role within the company to ensure we are exceeding our customer’s expectations. Our Customer Care Specialists go above and beyond for our customers and leave no stone unturned when solving customer issues. **As a...

  • Customer Service Manager

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Guaranteed Estimates A tiempo completo

    About UsAt Guaranteed Estimates, we're revolutionizing the roofing industry by connecting qualified homeowners with top-notch roofing partners.Job DescriptionWe're seeking a highly skilled Customer Service Manager to join our team. As a key member of our sales department, you'll be responsible for onboarding new customers, providing exceptional support, and...

  • Customer Service Sr

    hace 3 semanas

    Buenos Aires, Argentina Techunting A tiempo completo

    Description **Requirements**: - Assemble, train, and develop a high-performing customer service team that aligns with company goals and values. - Develop and implement customer service policies, procedures, and best practices. - Monitor and analyze customer feedback and interactions to identify areas for improvement. - Train, mentor, and support customer...

  • Customer Service Representative

    hace 6 meses

    Buenos Aires, Argentina TITP A tiempo completo

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...

  • Customer Program Manager

    hace 3 meses

    Buenos Aires, Argentina Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Customer Service

    hace 7 meses

    Capital Federal, Buenos Aires, Argentina Pandit A tiempo completo

    In charge of being in contact with the clients. Scheduling salesperson visits who will guide the clients' needs. Managing inbound and outbound calls. Our client is Florida’s top provider of Impact Windows, Doors, Roofing, Solar Roofing, and HVAC Systems. Is looking for a customer service representative to work remotely. **Requisitos**: Experience in...

  • Customer Service Agent

    hace 7 meses

    Buenos Aires, Argentina Sola Wood Flowers A tiempo completo

    Sola Wood Flowers is looking for a Customer Service Representative to join our team. We are flexible around experience level, and prefer someone with experience in/around DTC & eCommerce. **Why work for us?** - Excellent, above market compensation. - Great benefits - Work with a friendly and collaborative group of people working together towards a common...

  • Customer Service Representative

    hace 1 mes

    Buenos Aires, Argentina Sagan A tiempo completo

    Apologies for missing that detail. Here's the revised job description: Job Title: Customer Service RepresentativeLocation: Remote (PST/CST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST Job Description: The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling...

  • Service Delivery Manager

    hace 7 meses

    Buenos Aires, Argentina Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: At Tetra Pak we are looking for new Service Delivery Manager who will...

  • Customer Service Agent

    hace 7 meses

    Buenos Aires, Argentina Betsson Group A tiempo completo

    **BUENOS AIRES** - OPERATIONS**CUSTOMER SERVICE AGENT**: **Customer Service Agent**: As Betsson continues to grow across Latin America, we are looking for a Customer Service Agent to join us in Argentina - North Part City of Buenos Aires. - RECRUITER - MARIA DEL PRIORE**THE WOW**: You will be a part of a seamless Customer Service function, working to achieve...

  • German Customer Service

    hace 6 días

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for customer service representatives who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in...