Customer Service Manager

hace 2 semanas

Buenos Aires, Argentina InkAdmin A tiempo completo

**About InkAdmin**

InkAdmin is a fast-growing startup transforming the tattoo industry through a blend of top-notch client management services, digital marketing expertise, and innovative technology. Our mission is to support tattoo artists and studios by providing them with the tools, resources, and client management they need to thrive. As we continue to expand, we’re looking for a **Customer Service Manager** who can help us deliver exceptional service and scale our operations.

**Job Overview**

As our Customer Service Manager, you’ll be the first line of support for our clients, ensuring a smooth, professional, and positive experience with InkAdmin. You will oversee customer inquiries from multiple channels, streamline communication, and continuously look for ways to improve our customer support processes.

A significant portion of your role will involve responding to client questions and requests related to **Meta advertising** (Facebook and Instagram ads), ensuring clients understand campaign performance, metrics, and strategies. Your primary goal is to create a best-in-class customer experience that upholds our brand values and supports InkAdmin’s rapid growth.

**Key Responsibilities**
- **Customer Support & Communication**:

- Serve as the main point of contact for all client inquiries, responding via Instagram, SMS, CRM, and other channels.
- Build and maintain positive relationships with clients by empathizing with their needs, offering solutions, and exceeding expectations.
- Address specific inquiries related to Meta advertising, providing clear explanations and guidance on campaign performance, metrics, and objectives.
- **Process Management & High-Volume Handling**:

- Efficiently manage a high volume of customer interactions across multiple channels without sacrificing response quality.
- Implement and optimize workflows to ensure timely, consistent, and organized communication.
- Prioritize and escalate customer issues as necessary to maintain service level agreements (SLAs).
- **Tech Stack & Tool Management**:

- Use and manage key platforms such as Instagram, Go High Level (CRM), and Meta’s ad platform to ensure smooth and organized handling of client interactions.
- Leverage digital tools to automate repetitive tasks, improve response times, and maintain accurate customer data.
- Continuously improve the usage of these platforms, exploring automation workflows and other tools to streamline support efforts.
- **Problem Solving & Proactive Support**:

- Identify common client issues or questions, especially related to Meta ads, and proactively provide solutions to enhance their experience.
- Collaborate with internal teams to address recurring issues or implement improvements that reduce support requests.
- Proactively identify patterns in customer inquiries and offer suggestions to
- **Data Analysis & Process Improvement**:

- Track, measure, and report on customer service performance, using data to improve response times and efficiency.
- Identify trends and analyze data to recommend changes to support processes, tools, and resources.
- Implement feedback loops and suggest improvements to continually enhance the quality of customer support.
- **Resilience & Emotional Intelligence**:

- Handle challenging customer interactions with patience, professionalism, and empathy.
- Bounce back quickly from tough conversations and stay motivated to provide excellent support in a fast-paced environment.
- Practice self-awareness and emotional regulation to provide consistent and reliable service under all circumstances.

**Key Qualifications**
- **Experience**: 3+ years in customer service or client-facing roles, preferably in a high-growth startup or service-based industry.
- **Empathy & Customer-Centric Mindset**: Demonstrates a genuine desire to understand and solve customer issues, going above and beyond to deliver a memorable experience.
- **Communication Skills**: Exceptional written and verbal communication skills, with the ability to adapt tone and style across multiple channels.
- **Tech Proficiency**: Comfortable with CRM systems (preferably Go High Level), Meta ads (Facebook and Instagram), and other digital tools. Knowledge of automation workflows is a plus.
- **Problem-Solving**: Ability to think proactively and offer solutions, with a strong sense of ownership and initiative.
- **Analytical Mindset**: Familiarity with tracking performance metrics and using data to drive continuous improvement.
- **Resilience & Emotional Intelligence**: Ability to manage stress, handle difficult interactions, and maintain a positive attitude.

**Why Join InkAdmin?**
- **Growth Opportunity**: As a member of a fast-growing startup, you’ll have the opportunity to make a significant impact on our business and grow with us.
- **Collaborative Environment**: Work closely with an ambitious team that values creativity, empathy, and innovation.
- **Flexible & Remote Work**: We value work-life balance

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