Customer Program Manager

hace 3 meses


Buenos Aires, Argentina Thales A tiempo completo

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

As a **Customer Program Manager** for our Banking & Payment solutions team**,** you will be primarily focused on managing e-commerce and Digital Payment Services customers, facilitating project onboarding efficiently and ensuring a fast Time to Market (TTM). You will be responsible as well of maintaining technical account management during the project run phase, for running service performance reviews with customer, monitoring their traffic, and ensuring high levels of Customer Satisfaction.

**Responsibilities**
- Lead the project onboarding process with e-commerce customers.
- Coordinate internal teams to ensure smooth integrations & implementations and develop project timelines.
- Serve as main point of contact with customers and build strong relationships with stakeholders while assessing client needs to identify upselling and cross-selling opportunities.
- Conduct service performance reviews identifying areas of improvement, collaborating with technical teams to address issues and concerns raised by customers.
- Monitor and mitigate potential risks that may impact project timelines and service performance.
- Ensure high levels of customer satisfaction addressing their inquiries and escalations while being accountable for CSAT and NPS.
- Maintain accurate records of customer interactions and prepare regular reports of services performance, satisfaction, and project status.

**Qualifications & Experience**
- Bachelor´s degree in engineering or related fields.
- At least 5 years of experience as an account manager, customer success manager or program management roles.
- Experience or understanding of the e-commerce & payment processing industry.
- Fluent in Spanish and **English (B2).**

**Position Requirements**
- Availability to travel internationally within LATAM if necessary.
- Argentinian citizenship or work permit.
- Hybrid role, office based in Buenos Aires.

**Say HI and learn more about working at Thales** (Click Here)

LI-JCB

LI-HYBRID


  • Program Manager

    hace 6 meses


    Buenos Aires, Argentina Syneos Health Clinical A tiempo completo

    **Description** **You’re driven, resourceful, and above all else - remarkably smart.** In this role, you will enthusiastically and passionately assist pharma consortiums in facilitating the myriad legal, financial, and operational risks and nuances of program management. A Program Manager is a people manager in the Risk and Program Management Advisory...

  • Program Manager

    hace 6 meses


    Buenos Aires, Argentina Tekskills Inc A tiempo completo

    Please send me your updated resume along with the best hourly rate, work authorization status and availability. An early response is really appreciated. **Job Title: Program Manager/Business Analysts** **Location: Buenos Aires,** **Argentina (Onsite)** **Duration:12+ Months** **JD**: Need Program Manager Exp **Job Types**: Full-time, Contract Ability...


  • Buenos Aires, Argentina HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...


  • Buenos Aires, Argentina Tekskills Inc A tiempo completo

    **Job Title: Program Manager/Business Analysts** **Location: Buenos Aires,** **Argentina (Onsite)** **Duration:12+ Months** **JD**: Need Program Manager Exp **Job Type**: Contract Ability to Commute: - Buenos Aires, Buenos Aires (required) Ability to Relocate: - Buenos Aires, Buenos Aires: Relocate before starting work (required)


  • Buenos Aires, Argentina Tekskills Inc A tiempo completo

    **Job Title: Program Manager/Business Analysts** **Location: Buenos Aires,** **Argentina (Onsite)** **Duration:12+ Months** **JD**: Need Program Manager Exp **Job Type**: Contract Contract length: 12 months Ability to Commute: - Buenos Aires, Buenos Aires (required) Ability to Relocate: - Buenos Aires, Buenos Aires: Relocate before starting work...

  • Program Manager

    hace 3 meses


    Buenos Aires, Argentina Cognizant A tiempo completo

    **_At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives_**.** We are currently looking...


  • Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Buenos Aires, Argentina Gorgias A tiempo completo

    Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. We raised $25 million in our Series B...

  • Customer Experience

    hace 2 meses


    Buenos Aires, Argentina The Global Talent Co. A tiempo completo

    **Customer Experience & Digital Content Manager**: **Full-time (40-Hours Per Week), Remote** **About Us**: At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing...

  • SAP Ixp Intern

    hace 4 meses


    Buenos Aires, Argentina SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo

    About the PositionThe Senior Customer Experience Manager will oversee the daily operations of our call center, driving performance, customer satisfaction, and team development.


  • Capital Federal, Buenos Aires, Argentina Teradata A tiempo completo

    What You'll Do The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and value realization of their investment. You will advocate Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills, and empathy to meet...


  • Buenos Aires, Argentina FYG Consultoría A tiempo completo

    Estamos en búsqueda de **Customer Experience Manager**, para sumarse a compañía aseguradora líder, con presencia internacional. Como **Customer Experience Manager**, serás la voz de nuestros clientes. Tu rol será estratégico, trabajando junto a socios de negocios y alianzas tecnológicas para transformar nuestro negocio de manera innovadora. Serás...

  • Sales Program Manager

    hace 3 semanas


    Buenos Aires, Argentina Cognizant A tiempo completo

    **At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.** We are currently seeking a...

  • Program Manager

    hace 6 meses


    Buenos Aires, Argentina Wholesome Story A tiempo completo

    Who are we? Wholesome Story isn't just a supplement company; we're a community dedicated to empowering women. We blend cutting-edge science with natural ingredients to craft life-changing supplements that help women embrace every stage of their journeys. With a commitment to holistic wellness, we inspire countless women to conceive, thrive, and rediscover...


  • Buenos Aires, Argentina Carrot Fertility A tiempo completo

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Buenos Aires, Argentina JD A tiempo completo

    Working with the Trading Lead, this role will drive activities to ensure we achieve Revenue, Profit and EBIT targets for our Digital partner program business. The role will work with Buying & Merchandising & Digital Marketing functions to appropriately plan & deliver the activity.·Job Title – Digital Trading Manager - Partner Programe·Location – BL9...