Transcreation Account Manager

hace 7 meses

Buenos Aires, Argentina Hogarth Worldwide A tiempo completo

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

**A Hybrid working model**

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

**The Role**:
As part of the Language Service Department, you play a central role in the business and are pivotal to the smooth running of projects for account(s) assigned to you. You will need excellent linguistic skills, attention to detail, a thorough understanding of the Translation/Transcreation/Localisation process and be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organisation and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability.

**Responsibilities**:

- Manage translation/transcreation projects to ensure consistent delivery against all contractual obligations include SLAs and KPIs
- Coordinate between all relevant parties - internal production teams and external clients/ agencies
- Manage the assigned accounts and develop thorough understanding of the brands and offerings
- Build strong relationships with clients and agency stakeholders; set and manage client expectations.
- Take responsibility for ongoing communication with project managers/producers; keep tracking project progress and ensure relevant trackers are always up to date
- Ensure full compliance with company's financial procedures and policies
- Escalate issues to line manager, and recommend solutions wherever possible
- Review freelancers' performance and drive constant performance improvement by working closely with talent management team
- Identify areas for improvement of existing workflows and processes which could benefit the company and/or the client
- Update and maintain glossaries, translation memories, account guidelines and QC checklists
- Manage internal admin.; provide detailed handover for coverage during the absence
- Support and coach new starters and/or junior team members
- Prepare and present documents, presentations and reports that are tailored to each assigned account.

**Requirements**:

- 3+ years' hands-on experience in project management for transcreation, translation and/or localization; working experience in advertising/marketing agency is a plus
- Experience of budgeting and forecasting
- Sound knowledge of CAT tools and TMS
- Can do attitude and an ability to work under pressure, highly organized, detail oriented, client focused and proactive
- Strong interpersonal and communication skills, prioritization skills, team player
- Fluent oral and written English plus additional language(s)

LI-Hybrid

LI-MM1

**Diversity & Inclusion**

Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.

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