Applications Support
hace 6 meses
**JOB DESCRIPTION** About the Team**
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Merchant Services, a global payment processor, ensures that more than $1.4 trillion in transactions move seamlessly each year from consumer to bank and back to its 300,000 merchants.
The Technology Operations Team plays a critical role in the continual success of Merchant Services business processes and the health of the plant 24X7X365. Technology Operations Teams constantly monitors Merchant Services plant; take merchant calls; perform batch support; resolves service failures; fulfill service requests; and provide changes and deployment supports for our clients and technology teams.
As a Technology Operations Analyst, you will serve as liaison between Operations and the technology support groups. Working in Technology Operations means you'll use customer service skills and both creative and critical thinking skills while supporting merchants.
**Key Responsibilities**:
- Document, track, and research merchant technology reported issues called into the Technology Operations Support hot-line
- Research and resolve issues escalated from Technology Operations internal alerts, Help Desks, Support Groups and other departments
- Provides accurate problem identification, ticket documentation and customer/vendor dialogue
- Provides activity, progress and status reports to management and keeps management posted of any critical issues
- Weekend support requirement and will involve support on Sat or Sun as part of shift based coverage.
**Qualifications**:
- Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
- Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
- Strong interpersonal skills, including verbal, written, and listening skills in English with the ability to influence and lead others
- Ability to interact with individuals on all organizational levels
- Establishes strong working relationships with team members and across functions
- Ability to communicate with technical and non-technical customers
- Able to work under pressure to resolve issues affecting the production services
- Excellent analytical skills
**Additional preffered (not required) skills**:
- Professional experience in a large-scale, high availability, fast paced, distributed environment
- Understanding of monitoring tools
- Experience in Linux, Stratus, Control-M, Tandem and operating system functionality. Admin skills a big plus
- Experience with Tandem batch processing, including submitting jobs and validating data
- Knowledge of relational databases
- Unix shell scripting such as ksh, Perl or Python
- Basic knowledge of networking technology
**ABOUT US**
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
**ABOUT THE TEAM**
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.
-
Applications Support Analyst- Digital Platform
hace 7 meses
Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completoEmbark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Corporate Investment Banking, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the...
-
Applications Support Analyst
hace 6 meses
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo**JOB DESCRIPTION** **Skills**: - Comfortable in Unix environments, Oracle SQL Databases - Good Incident, Problem and Change management skills, as well as communication skills to interact with Development teams and User base. - Proactive, detail oriented and a team player. - Able to work with autonomy when needed. - Comfortable with being part of a...
-
Applications Support Analyst
hace 6 meses
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo**JOB DESCRIPTION** **Roles and Responsibilities** We are looking for a technical specialist who is a quick learner, critical thinker, enjoys problem solving, has good communication skills, is hungry for learning both the business knowledge & tech skills and is an enthusiastic team player. - Collaborates with the developers, business users and global...
-
Applications Junior Developer
hace 2 meses
Buenos Aires, Argentina JD A tiempo completoWorking within the Merchandising department and across the business, the Developer will be responsible for ownership of technical aspects of applications development to drive business growth. From business requirements they will develop solutions that enhance current processes.·Job Title – Applications Junior Developer·Location – JD Group, Hollins...
-
Cloud Solution Architect
hace 6 meses
Buenos Aires, Argentina Microsoft A tiempo completoOverview Are you insatiably curious, deeply passionate about the realm of digital applications and innovation, and ready to tackle complex challenges in a dynamic environment? If so, we invite you to join our team as a Technology Specialist in Digital Application & Innovation at Microsoft. Digital Application & Innovation is a growth opportunity for...
-
IT Support Engineer
hace 1 mes
Buenos Aires, Buenos Aires C.F., Argentina Chevron A tiempo completoThe IT Support Engineer role at Chevron is a critical position that involves providing technical support and troubleshooting for software applications.Job DescriptionThis position requires the ability to manage software configuration, testing, and deployment. The successful candidate will collaborate with cross-functional teams to resolve software issues and...
-
▷ [Busqueda Urgente] Support Engineer
hace 2 semanas
Buenos Aires, Argentina TASQ Staffing Solutions A tiempo completoAbout the job Seeking Remote Support Engineers Linux/Unix Technologist to support financial market data/Wall Street applications that drive top financial firm success. Provide Support of client applications from either our secure premises or remote. Job Responsibilities: Application monitoring Scripting Troubleshooting of network related errors...
-
Applications Support Wintel/automation/cloud
hace 6 meses
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo**JOB DESCRIPTION** **Role Responsibilities**: - SOW/SOD/EOD checks: Confirmation of manual and automated SOW/SOD/EOD checks - Business user’s query resolution: Ensure focused approach to understand and resolve user related query - Automation and Efficiency: - Understand the manual process (closely work with App Dev teams) currently carried out and...
-
Applications Support Senior Associate
hace 7 meses
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo**JOB DESCRIPTION** Production Management / Application support -Sales, Research & Data - Corporate & Investment Bank** **About this Role** The Sales, Research & Data Production Management team at JPMorgan Chase supports the proprietary and external technology platforms powering the Sales and Research business along with its user base of sales people and...
-
Applications Support Linux/SQL/cloud
hace 6 meses
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo**JOB DESCRIPTION** **Skills**: - Comfortable in Unix/Linux environments, - Oracle SQL Databases and database technologies including Big Data (Hadoop), document and file based databases - Good Incident, Problem and Change management skills, as well as communication skills to interact with Development teams and User base. - Process documentation and define...
-
IT Support Engineer
hace 2 semanas
Buenos Aires, Argentina Remote People A tiempo completoHorizons is representing our client - A multinational IT consultancy company to hire a IT Support Engineer based in Hong Kong. Over the last two decades we’ve helped thousands of multinational companies to set up and operate smoothly and securely in APAC countries by providing turnkey IT solutions, compliance services, and outsourcing through highly...
-
IT System Support Analyst.
hace 2 meses
Buenos Aires, Argentina Chevron A tiempo completoThe IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates...
-
IT System Support Analyst
hace 2 meses
Buenos Aires, Buenos Aires C.F., Argentina Chevron A tiempo completoThe Chevron IT System Support Analyst role is a dynamic position that requires a unique blend of technical expertise and collaboration skills. This position is part of the IT Engineering function within the Chevron Business Support Center (BASSC) in Buenos Aires, Argentina, and involves providing technical support and troubleshooting for internally developed...
-
Applications Support Lead
hace 6 meses
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo**JOB DESCRIPTION** **Job responsibilities** - Ensure Corporate Technology Applications are adhering to firmwide vulnerabilities standards. - Identify opportunities to remove manual toil and increase efficiency for the organization. - Solve business problems through innovation and engineering practices. **Required qualifications, capabilities and...
-
Applications Support Associate
hace 6 meses
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo**JOB DESCRIPTION** This role requires a wide variety of strengths and capabilities, including: Hands-on experience in Application Production Support in Cloud, UNIX/Linux/Windows environment Experience with scripting & programming languages like Python/Shell scripting. Experience in utilizing scheduler software such Control-M or Autosys **ABOUT US** J.P....
-
Production Support Analyst
hace 5 días
Buenos Aires, Argentina AP Recruiters A tiempo completoFRFS Production Support Analyst - DevOps/Cloud Remote Expected Contract Length: 12 months with possibility of extension About Our Client: Our client is a prestigious financial services organization that delivers cutting-edge payment solutions to financial institutions nationwide. They operate as an integrated organization focused on technology innovation,...
-
Applications Support Analyst- Digital Platform
hace 7 meses
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo**JOB DESCRIPTION** Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. **Job responsibilities** - Assist in the improvement of operational stability and availability through participation in problem management - Assist in monitoring production...
-
Applications Support Senior Associate
hace 6 meses
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completoFinally, you'll also have the opportunity to develop professionally and to grow your career at JPMC. This role requires a wide variety of strengths and capabilities, including: - The willingness to learn the SAP system specifically focused on SAP R3 and S4 system. - Must have a strong understanding of both Control M and Autosys scheduling tools - Good...
-
Senior Deskside Support Technician
hace 1 mes
Buenos Aires, Argentina Techunting A tiempo completoWe are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in fast passed post migration environment where 15- 20 calls per day will need to be resolved. Documentation of solutions produced and submitted to a team leader for publication to Steady State...
-
Applications Support Senior Associate
hace 6 meses
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo**JOB DESCRIPTION** **Responsibilities**: - Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives. - Ensures information controls, back-up and recovery strategies are in place across all environments. -...