Applications Support

hace 3 semanas


Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

**JOB DESCRIPTION** About the Team**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Merchant Services, a global payment processor, ensures that more than $1.4 trillion in transactions move seamlessly each year from consumer to bank and back to its 300,000 merchants.

The Technology Operations Team plays a critical role in the continual success of Merchant Services business processes and the health of the plant 24X7X365. Technology Operations Teams constantly monitors Merchant Services plant; take merchant calls; perform batch support; resolves service failures; fulfill service requests; and provide changes and deployment supports for our clients and technology teams.

As a Technology Operations Analyst, you will serve as liaison between Operations and the technology support groups. Working in Technology Operations means you'll use customer service skills and both creative and critical thinking skills while supporting merchants.

**Key Responsibilities**:

- Document, track, and research merchant technology reported issues called into the Technology Operations Support hot-line
- Research and resolve issues escalated from Technology Operations internal alerts, Help Desks, Support Groups and other departments
- Provides accurate problem identification, ticket documentation and customer/vendor dialogue
- Provides activity, progress and status reports to management and keeps management posted of any critical issues
- Weekend support requirement and will involve support on Sat or Sun as part of shift based coverage.

**Qualifications**:

- Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
- Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
- Strong interpersonal skills, including verbal, written, and listening skills in English with the ability to influence and lead others
- Ability to interact with individuals on all organizational levels
- Establishes strong working relationships with team members and across functions
- Ability to communicate with technical and non-technical customers
- Able to work under pressure to resolve issues affecting the production services
- Excellent analytical skills

**Additional preffered (not required) skills**:

- Professional experience in a large-scale, high availability, fast paced, distributed environment
- Understanding of monitoring tools
- Experience in Linux, Stratus, Control-M, Tandem and operating system functionality. Admin skills a big plus
- Experience with Tandem batch processing, including submitting jobs and validating data
- Knowledge of relational databases
- Unix shell scripting such as ksh, Perl or Python
- Basic knowledge of networking technology

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.



  • Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completo

    Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Corporate Investment Banking, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the...


  • Buenos Aires, Argentina Qontigo A tiempo completo

    **Young Professionals Program - Corporate Applications** Does acquiring experience at a company that embodies innovation, transparency and creativity excite you? Then, we have the place for you. Bringing together Axioma, DAX and STOXX to form Qontigo represents a partnership beyond standard, creating an investment intelligence advantage with our clients,...


  • Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** **Skills**: - Comfortable in Unix environments, Oracle SQL Databases - Good Incident, Problem and Change management skills, as well as communication skills to interact with Development teams and User base. - Proactive, detail oriented and a team player. - Able to work with autonomy when needed. - Comfortable with being part of a...


  • Buenos Aires, Argentina Microsoft A tiempo completo

    Overview Are you insatiably curious, deeply passionate about the realm of digital applications and innovation, and ready to tackle complex challenges in a dynamic environment? If so, we invite you to join our team as a Technology Specialist in Digital Application & Innovation at Microsoft. Digital Application & Innovation is a growth opportunity for...


  • Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** **Roles and Responsibilities** We are looking for a technical specialist who is a quick learner, critical thinker, enjoys problem solving, has good communication skills, is hungry for learning both the business knowledge & tech skills and is an enthusiastic team player. - Collaborates with the developers, business users and global...

  • Application Support

    hace 4 semanas


    Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completo

    Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Corporate and Investment Banking, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your...


  • Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completo

    **Skills**: - Comfortable in Unix environments, Oracle SQL Databases - Good Incident, Problem and Change management skills, as well as communication skills to interact with Development teams and User base. - Proactive, detail oriented and a team player. Desirable: - Prior exposure to scheduling tools (Autosys) - Working experience in one or more general...

  • Cosmos Production Support

    hace 4 semanas


    Buenos Aires, Argentina Citi A tiempo completo

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...


  • Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completo

    As one of the main technology Centers the scope of work in Buenos Aires is truly remarkable, we are at the forefront of innovation within the financial services industry and are pioneering the use of cutting edge technologies. If you are interested in solving challenging problems, if you are excited about working with cutting edge technologies, please take a...


  • Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** **Role Responsibilities**: - SOW/SOD/EOD checks: Confirmation of manual and automated SOW/SOD/EOD checks - Business user’s query resolution: Ensure focused approach to understand and resolve user related query - Automation and Efficiency: - Understand the manual process (closely work with App Dev teams) currently carried out and...


  • Buenos Aires, Argentina Avaya A tiempo completo

    ABOUT THE OPPORTUNITY Avaya is a global company who give our customers the freedom to take their business in the directions that benefit them most. With that vision we have teams around the globe who develop and provide support for custom solutions and we are looking for talented engineers to join us. We are seeking a Support Engineer with development...


  • Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** Production Management / Application support -Sales, Research & Data - Corporate & Investment Bank** **About this Role** The Sales, Research & Data Production Management team at JPMorgan Chase supports the proprietary and external technology platforms powering the Sales and Research business along with its user base of sales people and...


  • Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completo

    Production Management / Application support –Sales, Research & Data – Corporate & Investment Bank About this Role The Sales, Research & Data Production Management team at JPMorgan Chase supports the proprietary and external technology platforms powering the Sales and Research business along with its user base of sales people and research analysts....


  • Buenos Aires, Argentina Hitachi Careers A tiempo completo

    Description:Requirements:Provides support and monitors enterprise applications and systems.Provides technical support to teams within the organization, and to external partners when required.Installs, updates and patches server software per vendor and enterprise guidelines.Facilitates remediation of security vulnerabilities through configuration of on-prem...

  • Applications Support Lead

    hace 2 semanas


    Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** **Job responsibilities** - Ensure Corporate Technology Applications are adhering to firmwide vulnerabilities standards. - Identify opportunities to remove manual toil and increase efficiency for the organization. - Solve business problems through innovation and engineering practices. **Required qualifications, capabilities and...


  • Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** **Skills**: - Comfortable in Unix/Linux environments, - Oracle SQL Databases and database technologies including Big Data (Hadoop), document and file based databases - Good Incident, Problem and Change management skills, as well as communication skills to interact with Development teams and User base. - Process documentation and define...


  • Buenos Aires, Argentina Avaya A tiempo completo

    ABOUT THE OPPORTUNITY Responsible for administrating and providing support of hardware systems, sub-systems and/or applications for an assigned customer utilizing different diagnostic capabilities. Supports and implements complex end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and...


  • Buenos Aires, Argentina Avaya A tiempo completo

    ABOUT THE OPPORTUNITY Responsible for administrating and providing support of hardware systems, sub-systems and/or applications for an assigned customer utilizing different diagnostic capabilities. Supports and implements complex end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and...


  • Buenos Aires, Argentina Citi A tiempo completo

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...

  • Support Agent

    hace 4 semanas


    Buenos Aires, Argentina Cognizant Technology Solutions A tiempo completo

    At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for Support...